Rebecca Hoffman
West Jordan,UT
Summary
I’m a dedicated Employee Specialist with a strong background in managing diverse employee interactions and supporting organizational success. I’ve got hands on experience handling customer and stakeholder communications through various channels whether it’s chat, phone, or email. I’m skilled at resolving conflicts, ensuring everyone understands and follows company policies, and creating a positive work environment. I thrive on adapting to new challenges and special projects, and I’m passionate about improving employee satisfaction and contributing to a great workplace. My approach is all about being proactive, solving problems creatively, and making sure everyone feels valued and supported.
Overview
10
10
years of professional experience
Work History
GSC Communications
StubHub
2023.08 - Current
- Collaborated with buyers, brokers, and sellers to facilitate smooth transactions and resolve any concerns, ensuring a positive experience for all parties involved.
- Managed diverse customer interactions via chat, phone, and email, addressing inquiries and resolving issues in alignment with StubHub's user agreements and policies.
- Ensured compliance with StubHub’s terms of service and legal guidelines, providing clear explanations and support to users navigating the platform.
- Adapted to varying daily tasks, handling special outbound projects and tackling unique challenges in a dynamic and fast-paced environment.
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
- Contributed to a reduction in overall customer complaints by consistently delivering high-quality support interactions.
Administrative Assistant
JRS Cable
2022.12 - 2023.08
- Generated reports in Google Sheets and Excel
- Accomplished multiple tasks within established timeframes
- Adjusted job assignments and schedules to keep pace with dynamic business needs
- Weekly payroll submissions
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Payments & Risk Fraud Analyst
Walmart.com
2018.04 - 2022.12
- Contact customers to resolve disputes and prevent fraudulent activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Maintained account accuracy by reviewing and reconciling orders daily.
Tier 2 Customer Service Representative
Walmart.com
2017.12 - 2018.04
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests and troubleshooting customer issues.
Member Service Specialist
Jet.com
2015.11 - 2017.12
- Managed internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Representative
City Beauty
2015.07 - 2015.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Communications Assistant
CaptionCall
2014.09 - 2015.06
- Similar to captioned television, CaptionCall uses advanced technology and a communications assistant to quickly provide written captions of what callers say on a large, easy-to-read screen.
Education
GED -
STEVENS HENAGER COLLEGE
Salt Lake City, UT11.2015
Kearns High School
Kearns, UT06.2014
Skills
- Conflict Resolution: Effectively managing and resolving disputes to maintain a harmonious work environment.
- Policy Interpretation: Clearly communicating and enforcing company policies and procedures.
- Stakeholder Engagement: Building strong relationships with employees, buyers, brokers, and sellers.
- Adaptability: Quickly adjusting to changing priorities and new tasks.
Timeline
GSC Communications
StubHub
2023.08 - Current
Administrative Assistant
JRS Cable
2022.12 - 2023.08
Payments & Risk Fraud Analyst
Walmart.com
2018.04 - 2022.12
Tier 2 Customer Service Representative
Walmart.com
2017.12 - 2018.04
Member Service Specialist
Jet.com
2015.11 - 2017.12
Customer Service Representative
City Beauty
2015.07 - 2015.11
Communications Assistant
CaptionCall
2014.09 - 2015.06
GED -
STEVENS HENAGER COLLEGE
Kearns High School
Similar Profiles
Ronnisha TorrivioRonnisha Torrivio
Customer Service Representative at StubHubCustomer Service Representative at StubHub
Alicia GomezAlicia Gomez
Data Operations Audit Supervisor at StubHubData Operations Audit Supervisor at StubHub
Sammy FaddoulSammy Faddoul
GCS Subject Matter Expert at StubHubGCS Subject Matter Expert at StubHub