Rebecca Holce
Grapevine
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Server
Omni Hotels & Resorts
03.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Server
Winewood Grill
06.2022 - 10.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Informed guest about off menu items and chef specials.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Taverna
04.2021 - 08.2021
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Decreased waste, following strict recipes and drink measurement protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Server
Jakes Burgers & Beer
09.2020 - 04.2021
- Promote Burger and Shake of the month
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Agent
Wood Spring Suites
04.2020 - 09.2020
- On call- overnight 2-3 times per week
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collected room deposits, fees and payments.
Bakery Host
Magnolia
05.2019 - 02.2020
- Prep and package orders to meet guests requests
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Maintained safe food handling standards at all times.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Cocktail Waitress
Bonnie & Cyldes Sportsbar
03.2018 - 12.2018
- Maintaining a clean and orderly work area
- Trained new hires in accordance with company policy
- Preform in High Traffic, high pressure environment
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Server/Hostess
Uncle Bucks Brewery & Steakhouse
09.2016 - 03.2018
- Greet guests in a timely and meaningful manner
- Help prep kitchen for large events
- Help food preparation staff when necessary
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Key Holder
River House Grill
11.2015 - 08.2016
- Greeted guests in a timely manner
- Seat guests to correct tables
- Memorized daily specials with correct wine parings (lunch, brunch and dinner)
- Responsible for daily cleaning duties
- Weekly restaurant inventory
- Responsible for daily reservations
- Answering phones and responding to emails daily
Education
High School Diploma -
Byron Nelson High School
Trophy Club, TX06.2015
Skills
- Monitoring Alcohol Consumption
- Food and Beverage Service
- Bar Operations and Logistics
- Guest engagement
- Interpersonal Relationships
- Cash Handling and Management
- Personable Demeanor
- Strong work ethic
Certification
- Food Handler Certificate
- TABC Certificate
Timeline
Cocktail Server
Omni Hotels & Resorts
03.2024 - Current
Server
Winewood Grill
06.2022 - 10.2023
Bartender
Taverna
04.2021 - 08.2021
Server
Jakes Burgers & Beer
09.2020 - 04.2021
Front Desk Agent
Wood Spring Suites
04.2020 - 09.2020
Bakery Host
Magnolia
05.2019 - 02.2020
Cocktail Waitress
Bonnie & Cyldes Sportsbar
03.2018 - 12.2018
Server/Hostess
Uncle Bucks Brewery & Steakhouse
09.2016 - 03.2018
Key Holder
River House Grill
11.2015 - 08.2016
- Food Handler Certificate
- TABC Certificate
High School Diploma -
Byron Nelson High School
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