Rebecca Holcomb
Hurricane,WV
Summary
Experienced manager with a determination to face any challenge faced with. Currently searching for new challenges. Focused on setting high expectations and raising standards. Customer-focused, quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Food service professional with 12 plus years in front of house and back of house management operations. Excellent client and project management skills. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
12
12
years of professional experience
Work History
General Manager
Applebee’s
08.2018 - Current
- Develop monthly and quarterly budgets with updated ordering, staffing and local marketing cost
- Collaborated with Director of Operations, Senior GM and other in store managers to pinpoint opportunities for progress and growth
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Ability to communicate with multiple vendors and clients to ensure proper stock is available
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Analyzed market trends to inform business decisions and strategies.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored progress by establishing plans, budgets and measuring results.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Restaurant Bar Manager
Logans Roadhouse Grill
Barboursville, West Virginia
04.2017 - 11.2017
- Developed and implemented bartender training programs, policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Oversaw food preparation, production and presentation according to quality standards.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Developed marketing strategies designed to increase revenue from beverage sales.
Restaurant Bar Manager
TGI Fridays
Charleston, West Virginia
03.2013 - 06.2017
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Reorganized bar stations to streamline service flow.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted staff by serving food and beverages or bussing tables.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Education
Culinary Certificate - Culinary
Art Institute
Nashville, TN06-2010
High School Diploma -
Halls Highschool
Knoxville, TN05-2009
Skills
- Human resources management
- Customer relationship management
- Sales analysis
- Budgeting and cost control strategies
- Relationship building
- Staff training and development
- Distribution management
- Vendor negotiations
- Departmental operations management
- Performance improvements
- Networking
- Sales planning and implementation
- Exceptional interpersonal communication
- Top talent recruiting, hiring, and retention
- Profit and loss
- Skilled negotiator
Accomplishments
- Ability to control turnover by creating an environment that grows a business.
- Being a leader that supports their team in however they can.
Timeline
General Manager
Applebee’s
08.2018 - Current
Restaurant Bar Manager
Logans Roadhouse Grill
04.2017 - 11.2017
Restaurant Bar Manager
TGI Fridays
03.2013 - 06.2017
Culinary Certificate - Culinary
Art Institute
High School Diploma -
Halls Highschool
Similar Profiles
Rebekah AkeRebekah Ake
Bartender at Applebee’sBartender at Applebee’s
Lauren HughesLauren Hughes
bartender at Applebee’sbartender at Applebee’s
Terrence PhilipsTerrence Philips
Dishwasher / Stocking Freezer at Applebee’sDishwasher / Stocking Freezer at Applebee’s
Denaiya PendletonDenaiya Pendleton
Server at Applebee’sServer at Applebee’s
Angelina MaynardAngelina Maynard
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart