Rebecca Holloway
Chattanooga,TN
Summary
Driven by a results-focused approach, my ability to solve problems and foster collaboration has consistently improved processes and exceeded goals, showcasing a commitment to excellence and integrity in fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
20
20
years of professional experience
Work History
Team Member
Whole Foods Market Inc
11.2022 - Current
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Medical Records Analyst
Erlanger Health Systems
12.2019 - 11.2022
- Responsible for the organization, security, and protection of patient health information.
- Managing databases: generating, and analyzing reports.
- Conducted regular audits of medical records to identify inconsistencies or inaccuracies, working closely with staff to correct any discrepancies promptly.
- Trained new employees on proper procedures for managing and accessing medical records, fostering a culture of accuracy and accountability within the department.
- Managed electronic health record systems effectively, ensuring seamless integration of new technology into daily operations without disruption to patient care or workflow efficiency.
- Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
Medical Information Coordinator
Chattanooga Cares
07.2014 - 08.2015
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Answered and directed phone calls for all departments.
- Filed and maintained patient information in electronic medical records while adhering to HIPAA requirements.
- Built and maintained relationships with staff, doctors, patients, and drug reps
Unit Clerk
Erlanger Health Systems
06.2010 - 06.2014
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
Outreach Educator
The Creative Discovery Museum
09.2008 - 06.2010
- Facilitated an outreach program titled Family Night that is targeted toward teachers, parents, and students.
- Participated in ongoing professional development opportunities to stay current on educational trends and best practices.
- Assisted in the development of the "Family Night" curriculum, ensuring consistent learning objectives and instructional strategies across all grade levels.
- Developed strong relationships with community organizations to provide additional resources and learning opportunities for students.
- Increased student interest by incorporating hands-on activities and real-world examples in lessons.
Preschool Lead Teacher
YMCA
05.2004 - 06.2010
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Created and implemented a 12 month curriculum to facilitate age-appropriate learning.
- Administered assessments for each child and tracked results.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Developed strong rapport with each child individually, ensuring their emotional well-being within the preschool setting while fostering an inclusive community.
- Managed diverse classrooms by adapting teaching methods to accommodate various learning abilities and styles.
Education
Bachelor of Science - Applied Leadership
The University of Tennessee - Chattanooga
Chattanooga, TN12.2023
Associate of Applied Science - Early Childhood Education
Chattanooga State Community College
Chattanooga, TN12.2007
Skills
- Microsoft Office
- Healthcare Compliance
- HIPAA Regulations
- Teamwork and Collaboration
- Problem-Solving
- Positive Attitude
- Seeks and accepts responsibility
- Works well on teams and independently
- Juggles multiple responsibilities with calm, accuracy, and consistency
- Treats customers and co-workers with integrity
- Detail and deadline-oriented
Timeline
Team Member
Whole Foods Market Inc
11.2022 - Current
Medical Records Analyst
Erlanger Health Systems
12.2019 - 11.2022
Medical Information Coordinator
Chattanooga Cares
07.2014 - 08.2015
Unit Clerk
Erlanger Health Systems
06.2010 - 06.2014
Outreach Educator
The Creative Discovery Museum
09.2008 - 06.2010
Preschool Lead Teacher
YMCA
05.2004 - 06.2010
Bachelor of Science - Applied Leadership
The University of Tennessee - Chattanooga
Associate of Applied Science - Early Childhood Education
Chattanooga State Community College
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