Service Advisor
Peach State Truck Centers
08.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Communication with customers regarding services recommended and performed
- Prepare service orders, estimates, sell routine maintenance / repair services and conduct follow-ups regarding unsold services and customer inquiries
- Perform invoice opening and closing responsibilities
- Issuing and receiving PO numbers
- Answer phones / emails and collect funds for services performed
- Assists with the coordination of alternate transportation
- Filing
- Keeping service area tidy
- Ensuring that all paperwork and supplies are stocked for upcoming work week
- Perform other duties as requested
