Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Holton

Jacksonville,FL

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

10
10
years of professional experience

Work History

Accounts Receivable Clerk

Sedgwick Repair Solutions
03.2022 - Current
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.

Ophthalmic Surgical Technician

FLORIDA EYE SPECIALISTS
03.2019 - 05.2021
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction
  • Triaged phone calls from patients and outside contacts and handled in order of importance
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.

Registered Pharmacy Technician

PUBLIX PHARMACY
10.2013 - 03.2019
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Communicated instructions to patients or caregivers
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Education

Associate of Arts - Customer Service

Florida State College At Jacksonville
Jacksonville, FL
01.2014

Skills

  • Multitasking
  • Conflict Resolution
  • Adaptable
  • Financial Recordkeeping
  • Credit and collections
  • SAP Reports and Work Day knowledge

Timeline

Accounts Receivable Clerk

Sedgwick Repair Solutions
03.2022 - Current

Ophthalmic Surgical Technician

FLORIDA EYE SPECIALISTS
03.2019 - 05.2021

Registered Pharmacy Technician

PUBLIX PHARMACY
10.2013 - 03.2019

Associate of Arts - Customer Service

Florida State College At Jacksonville

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