Rebecca Holton
Concord
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at McDonald's. Proven ability to multitask in fast-paced environments while maintaining high standards of cleanliness and safety. Experienced in staff training and inventory control, consistently enhancing operational efficiency and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Food Service Worker
McDonald's
10.2024 - 10.2025
- Assisted in food preparation and presentation according to safety and sanitation standards.
- Operated kitchen equipment, ensuring proper use and maintenance protocols were followed.
- Supported team members during peak hours, contributing to efficient service delivery.
- Maintained cleanliness of workstations and dining areas, adhering to health regulations.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Learned menu items and ingredients, enhancing knowledge for better customer recommendations.
- Participated in training sessions focused on safety practices and food handling techniques.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Server
Pizza Hut
08.2024 - 10.2024
- Provided exceptional customer service, ensuring accurate order delivery and customer satisfaction.
- Collaborated with kitchen staff to expedite food preparation and enhance service efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer payments accurately using point-of-sale systems, minimizing transaction errors.
- Assisted in training new servers on menu knowledge and efficient service techniques.
- Handled customer inquiries and resolved issues promptly, fostering a positive dining experience.
- Implemented upselling techniques to enhance guests' dining experience and increase sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
SUBWAY®Restaurants
05.2024 - 08.2024
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service excellence and food preparation techniques.
- Managed inventory levels, conducted stock assessments, and placed orders to maintain product availability.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly, ensuring a positive dining experience and fostering loyalty.
- Analyzed sales reports to identify trends and adjust operational strategies accordingly.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Food and Beverage Attendant
Dunkin' Donuts
06.2023 - 03.2024
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Operated point-of-sale systems efficiently, processing orders and handling cash transactions accurately.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to guests.
- Maintained cleanliness of dining areas, adhering to health and safety regulations consistently.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Reduced waste by implementing effective portion control and inventory management practices.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
Food and Beverage Attendant
Dunkin' Donuts
03.2022 - 05.2023
- Trained new staff on service protocols and menu offerings to enhance team performance.
- Resolved customer complaints promptly, improving overall guest experience and loyalty.
- Monitored inventory levels, assisting in stock management to prevent shortages or overstock situations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
Cashier
Dollar General
03.2021 - 03.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained organized checkout area, ensuring cleanliness and readiness for customer flow.
- Handled cash and credit payments, adhering to company policies for security and accuracy.
- Collaborated with team members to restock merchandise, ensuring availability of popular items.
- Monitored inventory levels at the register, facilitating timely reorders of high-demand products.
- Trained new cashiers on operational procedures, fostering a collaborative work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Floor Attendant
Block Party Social
09.2019 - 02.2021
- Maintained cleanliness and organization of assigned areas to enhance guest experience.
- Assisted guests with inquiries, ensuring prompt and courteous service delivery.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Collaborated with team members to implement efficient workflows during peak hours.
- Trained new staff on operational procedures and safety protocols to ensure compliance.
- Conducted regular inspections of facilities, identifying maintenance needs for prompt resolution.
- Upheld proper visual merchandising standards on retail floor and windows.
- Managed high-traffic periods effectively, maintaining orderliness on the sales floor while continuing to provide exceptional customer service.
Food Service Worker
Dairy Queen
04.2018 - 08.2019
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
Receptionist
Comfort Inn & Suites
11.2017 - 05.2018
- Greeted and assisted guests during check-in and check-out processes.
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained cleanliness and organization of front desk area for optimal guest experience.
- Coordinated room reservations using property management software, ensuring accuracy of bookings.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Processed payments and maintained accurate cash handling procedures at front desk.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Receptionist
Hampton Inn By Hilton
04.2016 - 10.2017
- Assisted in training new reception staff on operational procedures and customer service standards.
- Addressed guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
GED -
Second Start
Concord, NHSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Productivity and efficiency
- Safe food handling
- Cash register operation
- Food preparation
- Order taking accuracy
- Food assembly
- Menu memorization
- Food storage practices
- Covid-19 safety protocols
- Inventory control
- Food storage
- Staff training and development
- Grilling
Timeline
Food Service Worker
McDonald's
10.2024 - 10.2025
Server
Pizza Hut
08.2024 - 10.2024
Manager
SUBWAY®Restaurants
05.2024 - 08.2024
Food and Beverage Attendant
Dunkin' Donuts
06.2023 - 03.2024
Food and Beverage Attendant
Dunkin' Donuts
03.2022 - 05.2023
Cashier
Dollar General
03.2021 - 03.2022
Floor Attendant
Block Party Social
09.2019 - 02.2021
Food Service Worker
Dairy Queen
04.2018 - 08.2019
Receptionist
Comfort Inn & Suites
11.2017 - 05.2018
Receptionist
Hampton Inn By Hilton
04.2016 - 10.2017
GED -
Second Start