Rebecca Horack
Poland
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
17
17
years of professional experience
Work History
Local Service Support Coordinator
Sodexo/Roth
04.2016 - Current
- Responsible for assisting in the day-to-day activities of Sodexo self-performing technicians, the Local Service Support Coordinator serves customers, clients, vendor partners, and technicians by answering inquiries, resolving problems, and coordinating service.
- This role supports overall business needs by monitoring backlog of work, executed and resolving open work order audit findings, and supporting technician administrative functions, including timesheets, on-call lists.
- Responsible for Local Service Coordinator job functions when coordinator is out.
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Performed general administrative duties by mailing and shipping materials.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Order Entry Certified Pharmacy Technician
Medi RX Pharmacy
09.2013 - 04.2016
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered multi-line phone and addressed questions from customers and healthcare providers.
- Time Management
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
Bartender
Davidsons Restaurant
09.2010 - 09.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Trainer/Floor Supervisor/Lead Bartender
O'Charley's Restaurant
01.2008 - 09.2010
- Trainer while opening new restaurants in Orlando, FL and Cuyahoga Falls, OH
- Set up training presentations and carried out instruction to new employees
- Trained proper procedures in cash and credit card transactions
- Trained new employees in the prescribed methods for preparing food and drink
- Supervised the operation of the service staff
- Insured customers were treated correctly and food preparation was satisfactory to the customer
- Provided solutions when problems arose in accordance with O'Charley's policies and procedures
- Customer service
Education
Marketing
University of Toldeo
ToledoCertification - Pharmacy Technician
Ross Medical School
Niles10-2013
Skills
- Data entry
- Documentation and recordkeeping
- Report preparation
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- File organization
- Office administration
- Inbound phone call handling
- Microsoft office
Timeline
Local Service Support Coordinator
Sodexo/Roth
04.2016 - Current
Order Entry Certified Pharmacy Technician
Medi RX Pharmacy
09.2013 - 04.2016
Bartender
Davidsons Restaurant
09.2010 - 09.2013
Trainer/Floor Supervisor/Lead Bartender
O'Charley's Restaurant
01.2008 - 09.2010
Marketing
University of Toldeo
Certification - Pharmacy Technician
Ross Medical School
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