Summary
Overview
Work History
Education
Skills
Honors
Timeline
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Rebecca Houke

Rebecca Houke

Friendswood,TX

Summary

Highly organized Client Service Representative with strong communication, problem-solving, and multitasking skills. Expertise in building strong client relationships and delivering top-notch service. Seeking an HR position to leverage networking, communication, and interpersonal skills as a key pillar of your organization. Dedicated and committed to excellence, confident in ability to contribute to team success.

Overview

16
16
years of professional experience

Work History

Client Services Professional III

Texas First Bank
06.2021 - Current
  • 2023 Operational Audit award recipient !
  • Member of E-team and Agent IQ
  • Promoted from level II to level III CSP
  • Increased performance review score from 3.58 in 2022 to 4.15 in 2023
  • Consistently receive 90% or higher on customer service surveys
  • Leader to others through core system conversion
  • Perform monthly audits
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Assistant Branch Manager

JSC Federal Credit Union
05.2018 - 01.2021
  • Managed team of employees
  • Participated in hiring interviews with branch manager
  • Coached employees
  • Identified opportunities to increase productivity and efficiency
  • Facilitated onboarding for new employees
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Branch Manager

Associated Credit Union of Texas
01.2016 - 05.2018
  • Managed team of employees
  • Saved CU thousands of dollars by successfully preventing identity theft
  • Established new customers and built relationships through networking and business development
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Senior Member Service Representative

ACU of Texas
01.2009 - 12.2015
  • Trained over 30 new employees as a Certified Trainer
  • Consistently achieved 90% or higher on secret shopper surveys and new account audits
  • Member of Consistency and Efficiency Committee, 2010-2011

Education

Master of Arts - Human Resource Management

University of Houston
Clear Lake
12.2023

BS - Business Management

University of Houston
Clear Lake, TX
12.2015

Skills

  • Various software platforms
  • Dependability
  • Interpersonal skills
  • Critical thinking
  • Prioritization
  • Creativity
  • Coaching
  • Performance tracking
  • Financial acumen
  • Exceptional communication
  • Brand representation
  • File management
  • Escalation management
  • Client relations
  • Sales strategies
  • Customer support
  • Funds transfers
  • Database maintenance
  • Client support
  • Account management
  • Database management

Honors

  • National Society of Leadership and Success, 2011
  • Beta Gamma Sigma, 2015

Timeline

Client Services Professional III

Texas First Bank
06.2021 - Current

Assistant Branch Manager

JSC Federal Credit Union
05.2018 - 01.2021

Assistant Branch Manager

Associated Credit Union of Texas
01.2016 - 05.2018

Senior Member Service Representative

ACU of Texas
01.2009 - 12.2015

Master of Arts - Human Resource Management

University of Houston

BS - Business Management

University of Houston

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Rebecca Houke