Rebecca Hovland
Fort Worth,TX
Summary
Adept at orchestrating complex surgery schedules and enhancing office workflows, I leveraged my scheduling expertise and relationship-building skills at Texas Health Huguley Surgery Center. Achieved seamless coordination for 16 doctors, ensuring optimal staffing and patient satisfaction. My proficiency in procedure knowledge and calendar management significantly contributed to operational efficiency. Attentive Surgery Scheduler familiar with ICD-10 coding, administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
41
41
years of professional experience
Work History
Medical Surgery Scheduler
Texas Health Huguley Surgery Center
08.2010 - 01.2022
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for sixteen Doctors who had blocked days.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Updated daily operating room calendars with accurate appointment schedules.
Ob/GYN Appointment Clerk
Womens Clinic West
06.1984 - 04.2009
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Receptionist
Radiology Associates, P.A.
05.1981 - 05.1983
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Arts - Sociology
University of Texas
Arlington, TX12-1983
Skills
- Scheduling expertise
- Office workflow support
- Relationship Building
- Procedure Knowledge
- Calendar Management
Timeline
Medical Surgery Scheduler
Texas Health Huguley Surgery Center
08.2010 - 01.2022
Ob/GYN Appointment Clerk
Womens Clinic West
06.1984 - 04.2009
Receptionist
Radiology Associates, P.A.
05.1981 - 05.1983
Bachelor of Arts - Sociology
University of Texas
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