Rebecca Howe
Rockford,IL
Summary
Experienced, proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Operations Manager
Howe Freightways, INC.
07.1999 - 04.2005
- Coordinated logistics including transportation planning, order fulfillment, safety regulations, daily revenue reports
- Established and maintained relationships with customers to ensure smooth operations
- Developed strategic partnerships with suppliers leading to improved pricing terms
- Coordinated and dispatched a fleet of 45 drivers to secure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of drivers in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Collaborated with shippers/receivers to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Utilized computer software systems to input data regarding orders and deliveries for record-keeping purposes
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Managed a team of dispatchers, providing guidance and support to assure smooth operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated with external vendors or subcontractors when additional resources were needed to meet high demand periods
- Conducted regular meetings with drivers to address any concerns or challenges they may be facing on the job
- Ensured compliance with company policies regarding vehicle maintenance, cleanliness, and appearance standards
- Collaborated with other departments such as sales, customer service, and logistics to resolve any issues related to order fulfillment or transportation logistics
Education
High school diploma -
Boylan Catholic High School
Rockford, IL01-1997
Skills
- Team leadership
- Problem-solving
- Operations management
- Professionalism
- Customer service
- Organizational skills
- Microsoft Word
- Microsoft Exel
Timeline
Operations Manager
Howe Freightways, INC.
07.1999 - 04.2005
High school diploma -
Boylan Catholic High School
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