Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Huisman

Lacey,WA

Summary

Dynamic Restaurant Manager with a proven track record at Farrelli's Wood Fire Pizza, excelling in customer service and employee training. Expert in operations management, I implemented strategies that enhanced efficiency and boosted revenue. Adept at conflict resolution, I fostered a positive work environment while ensuring compliance with health regulations.

Overview

10
10
years of professional experience

Work History

Restaurant Manager/ Bartender

Farrelli's Wood Fire Pizza
Lacey, WA
04.2021 - Current
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Established policies for cash handling procedures to maximize security measures.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Assisted with kitchen preparation during peak times as needed.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Resolved conflicts among employees in an effective manner.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Optimized profits by controlling food, beverage and labor costs.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Resolved problems or concerns to satisfaction of involved parties.

Assistant Bar Manager

Olympia Oyster House
Olympia, WA
01.2019 - 03.2020
  • Created daily drink specials to increase sales volume and revenue.
  • Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
  • Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
  • Performed regular maintenance on equipment such as blenders, ice machines, glassware.
  • Analyzed financial data related to bar operations such as sales reports, payroll costs.
  • Processed orders for liquor products from suppliers in a timely fashion in order to keep bars stocked at all times.
  • Conducted weekly meetings with bar staff to discuss performance goals and objectives.
  • Coordinated special events taking place at the bar such as live music or trivia nights.
  • Assisted with developing marketing strategies to promote bar services within the community.
  • Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
  • Established policies for bar operations including payment methods accepted, dress code requirements.
  • Recruited new employees when additional staffing was needed due to increased business volume or seasonal demand.

Bartender/Restaurant Manager/Head Bartender

El Sarape Mexican Restaurant
Olympia, WA
07.2015 - 08.2019
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Completed regular bar inventories and daily requisition sheets.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Education

High School Diploma -

South Puget Sound Community College
Olympia, WA

Skills

  • Customer service
  • Employee training
  • Customer engagement
  • Conflict resolution
  • Staff supervision
  • Customer-oriented
  • Operations management
  • Organization and prioritization
  • Supervisory skills
  • Team management
  • Conflict resolution techniques

Timeline

Restaurant Manager/ Bartender

Farrelli's Wood Fire Pizza
04.2021 - Current

Assistant Bar Manager

Olympia Oyster House
01.2019 - 03.2020

Bartender/Restaurant Manager/Head Bartender

El Sarape Mexican Restaurant
07.2015 - 08.2019

High School Diploma -

South Puget Sound Community College

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