Rebecca Hunt
Florence,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SpEd Paraprofessional
Florence School District One
08.2004 - 09.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Alerted instructor to student behavior or issues requiring intervention.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Observed students' performance and recorded relevant data to assess progress.
- Collaborated with teachers and specialists to assess student progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
Patient Transporter
Vital Care EMS
05.2015 - 01.2017
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Maintained flexible availability to accommodate on-call hours.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
- Documented and reported mechanical issues to appropriate service personnel.
- Assisted patients onto ambulance gurney and with transfer into ambulance.
- Earned and maintained necessary certifications.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Removed and replaced soiled linens and equipment to maintain sanitary conditions.
- Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Supervisor of Event Staffing
Carolina Event Staffing
01.2010 - 08.2016
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
Office Manager
Jackson Hewitt
07.2003 - 08.2004
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
- Researched and analyzed tax developments and applications to specific business situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Created organized filing system to manage department documents.
Front End Supervisor
Food Lion Grocery
02.1997 - 08.1998
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
South Florence High School
Florence, SC06.1992
Skills
- Maintaining Work Areas
- Cognitive Disabilities Knowledge
- Classwork Oversight
- Ability to Adapt
Certification
- CBCS - Certified Billing and Coding Specialist
- CMC - Certified Medical Coder
Timeline
Patient Transporter
Vital Care EMS
05.2015 - 01.2017
Supervisor of Event Staffing
Carolina Event Staffing
01.2010 - 08.2016
SpEd Paraprofessional
Florence School District One
08.2004 - 09.2021
Office Manager
Jackson Hewitt
07.2003 - 08.2004
Front End Supervisor
Food Lion Grocery
02.1997 - 08.1998
High School Diploma -
South Florence High School
- CBCS - Certified Billing and Coding Specialist
- CMC - Certified Medical Coder
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