Summary
Overview
Work History
Education
Skills
References
Timeline
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Rebecca Hurst

Sonora,CA

Summary

Dynamic and results-oriented professional with over 10 years of diverse experience in customer service, postal operations, and assistant management. Proven track record of enhancing customer satisfaction, streamlining processes, and leading teams to achieve operational excellence. A background in postal work has fostered a strong understanding of logistics and regulatory compliance, while experience in customer service has honed an ability to resolve issues and enhance the customer satisfaction. As an assistant manager, effectively supported daily operations, trained staff, and implemented performance metrics that drove consistent improvement. A professional seeking to leverage a managerial role to contribute to organizational success and foster a culture of excellence.

Overview

15
15
years of professional experience

Work History

Rural Route Carrier

USPS
07.2020 - 07.2024
  • Provided excellent customer service by addressing and resolving customer inquiries and concerns while maintaining a friendly and professional demeanor.
  • Safely and efficiently organized daily routes to ensure on time delivery of mail and packages in various weather and driving conditions.
  • Maintained accurate records of my deliveries, pickups, and other related matters encountered during the route.

Assistant Manager

Sierra Energy
05.2019 - 07.2020
  • Supported the Operations Manager in daily business activities, ensuring alignment with company goals and objectives
  • Supervised and mentored team members, providing guidance on performance, customer service standards, and professional development resulting in an increase of sales by more than 50 percent
  • Oversaw daily financial transactions, ensuring accurate bookkeeping and adherence to budgetary guidelines; prepared monthly financial reports to tracked performance and identified areas for cost savings.

Apparel Associate

Wal Mart
08.2017 - 10.2018
  • Monitored stock levels and reported inventory shortages or discrepancies to management, ensuring efficient replenishment of popular items.
  • Assisted with loss prevention efforts by being vigilant and observant on the sales floor to prevent theft and ensure store security resulting in an increase of theft recovery.
  • Participated in training sessions for new associates, sharing knowledge of product features, services, and best practices to foster a cohesive team environment.

Food Service Supervisor

Twain Harte Market
08.2015 - 12.2016
  • Strategically planned and prioritized work duties during each shift to efficiently complete all assigned tasks and maintain operational workflow.
  • Adhered to all food safety and sanitation guidelines, ensuring compliance with relevant health department regulations minimizing risks and ensuring a safe dining environment.
  • Cross-trained employees on multiple stations to provide support as needed, ensuring consistent service levels and adaptability during peak business hours.
  • Facilitated inventory management of food items and consumable supplies by regularly tracking stock levels ensuring timely replenishment and minimizing shortages.

Warehouse Manager

Diestel Turkey Ranch
08.2009 - 02.2015
  • Accurately logged and tracked discrepancies related to product damage, incorrect items, and quantity discrepancies to ensure precise inventory records and facilitate data-driven decision-making.
  • Conducted thorough inspections of incoming and outgoing items to identify and rectify any issues in collaboration with supervisors and vendors.
  • Maintained a clean and safe work environment by routinely cleaning and organizing work areas, contributing to operational efficiency.
  • Completed and held a valid Forklift certification within the company.

Education

Culinary Arts -

Columbia College
Sonora, CA
2011

Skills

  • Customer Relations
  • Inventory Data Analysis
  • Money Handling
  • Warehouse Management Systems
  • Budgeting and Finance
  • Safe Driving

References

  • Shelly Jones, (209) 44-3422
  • Matt Jacome, (209) 672-7410
  • Kathy Von Sivers, (209) 777-5218

Timeline

Rural Route Carrier

USPS
07.2020 - 07.2024

Assistant Manager

Sierra Energy
05.2019 - 07.2020

Apparel Associate

Wal Mart
08.2017 - 10.2018

Food Service Supervisor

Twain Harte Market
08.2015 - 12.2016

Warehouse Manager

Diestel Turkey Ranch
08.2009 - 02.2015

Culinary Arts -

Columbia College

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Rebecca Hurst