Rebecca Huskey
De Forest,WI
Summary
Experienced professional resolution specialist with a 4-year track record in counseling individuals and groups to effectively resolve conflicts. Proven ability to develop innovative and tailored solutions that address specific case needs. Skilled at actively listening to all perspectives and collaborating closely with disputants to facilitate mediation and deliver solutions rooted in effective communication and cooperation.
Overview
18
18
years of professional experience
Work History
Resolution Specialist
Total Administrative Services Corporation
01.2020 - Current
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Advocate
Total Administrative Services Corporation
06.2017 - 01.2020
- Assist the call center, Extension of the training team, Making quick decision on the call, Being able to come to a resolution, Advocate for the customer, Submit resolution tickets
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Support Specialist
Total Administrative Services Corporation
06.2017 - 10.2018
- Assist the call center, Extension of the training team, Making quick decision on the call, Being able to come to a resolution, Escalate Work Order and Service Request, Back up for the Escalation and Sales Service Support Queues
Customer Care Representative
Total Administrative Services Corporation
08.2013 - 06.2017
- Service Customers via Telephone, Balance inquiries/ Education on program rules and procedures, Resolve issues that may arise, Product knowledge, Working with Clients, Providers and Regional Sales Directors
Pharmacy Technician
GHC-SCW
10.2006 - 06.2012
- Excellent telephone etiquette, Motivated self-starter, HIPAA Regulations, Committed to quality assurance, Efficient and accurate, Prescription filling training, Conflict resolution ability, Strong decision-making ability, Exceptional patient care and interaction
Education
Skills
- De-Escalation Techniques
- Assertiveness
- Conflict resolution skills
- Document Preparation
Timeline
Resolution Specialist
Total Administrative Services Corporation
01.2020 - Current
Advocate
Total Administrative Services Corporation
06.2017 - 01.2020
Support Specialist
Total Administrative Services Corporation
06.2017 - 10.2018
Customer Care Representative
Total Administrative Services Corporation
08.2013 - 06.2017
Pharmacy Technician
GHC-SCW
10.2006 - 06.2012
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