Rebecca Hutchinson
Austin,TX
Summary
Motivated professional with extensive experience in customer service. Organized with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Manager/Bartender
Yellow Jacket Social Club
04.2021 - 02.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Onboarded new employees with training and new hire documentation.
Manager/Bartender/Server
The Grand Social Club And Billiards
04.2019 - 04.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Night Manager
Royal Blue Grocery
05.2014 - 04.2019
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Implemented new policies and procedures resulting in improved operational efficiency.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Trained and mentored new and existing staff to achieve best practices.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Assessed and adjusted staffing levels to meet operational demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Spanish And Linguistics
University of Texas At Austin
Austin, TXSkills
- Workforce Management
- Policy Implementation
- Staff Training and Development
- Task Prioritization and Delegation
- Scheduling and Coordinating
- Customer Relationship Management (CRM)
- Problem-solving aptitude
- Active Listening
- MS Office
- Self Motivation
- Relationship Building
- Multitasking
Languages
Spanish
Professional Working
Japanese
Elementary
Timeline
Manager/Bartender
Yellow Jacket Social Club
04.2021 - 02.2023
Manager/Bartender/Server
The Grand Social Club And Billiards
04.2019 - 04.2021
Night Manager
Royal Blue Grocery
05.2014 - 04.2019
No Degree - Spanish And Linguistics
University of Texas At Austin
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