Rebecca Hyora
Woonsocket,RI
Summary
Dedicated Social Work professional with a Bachelor’s Degree, recognized for exceptional collaboration and interpersonal skills. Proven track record in managing documentation and providing daily living support for disabled clients, consistently meeting tight deadlines. Strong organizational abilities combined with a compassionate approach enhance service delivery and client satisfaction. Committed to leveraging skills in high-pressure environments to contribute to organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Program Manager
The Arc of Blackstone Valley
Pawtucket, RI
05.2022 - 12.2025
- Managed daily operations of residential facilities, ensuring smooth functioning.
- Trained and supervised staff on best practices and compliance standards.
- Coordinated activities and events to enhance resident engagement and well-being.
- Maintained accurate records of resident health and behavior for monitoring purposes.
- Collaborated with healthcare professionals to address residents' medical needs.
- Enforced safety protocols to create a secure living environment for residents.
- Developed emergency plans in case of fire or other emergencies.
- Managed scheduling of staff and contractors, ensuring timely completion of tasks.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
FRONT END SALES ASSOCIATE
BJ's Wholesale
South Attleboro, United States
08.2015 - 10.2022
- Focused attention on customers to help each feel welcomed and fully served.
- Kept front end clean, neat and well-stocked with merchandise to promote customer sales.
- Managed smooth flow of customers at fast-paced checkout by checking carts, assisting with bulky items and processing accurate orders.
- Handled problems such as incorrect prices and missing tags independently.
- Collaborated with customer service team to resolve advanced concerns.
- Boosted interest in loyalty programs and company credit cards by skillfully promoting applications.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
RESIDENTIAL CASE MANAGER
Thrive Behavioral Health
Warwick, United States
08.2020 - 05.2022
- Completed administration work and paperwork for over 8 clients.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Prepared required treatment records and reports.
- Counseled patients on ongoing basis to assist with challenges.
- Transported patients safely to social activities and doctors appointments.
- Performed psychosocial assessments and evaluations of current needs.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders.
- Gathered community resources and coordinated referrals to obtain services.
FIELD STUDY INTERN
Crossroads Rhode Island
Providence, United States
10.2018 - 05.2020
- Shadowed fully qualified professionals to gain deep understanding of assessment, intervention and consultation processes.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
Service Desk Associate
Kmart, Sears Holding
South Attleboro, MA
09.2005 - 02.2015
- Educated customers on self-service tools and resources available online.
- Provided product information and assistance to enhance customer satisfaction.
- Resolved customer complaints by identifying issues and offering solutions.
- Maintained product knowledge to effectively address customer questions and concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Social Work -
Rhode Island College
Providence, RI05.2020
Associate of Arts - Human Services
Community College of Rhode Island
Warwick, RI01-2018
Skills
- Listening skills
- Friendly, positive attitude
- Patient assessment
- Reliable and trustworthy
- Flexible
- Staff training
- Healthcare collaboration
- Time management
- Team building
- Adaptability
- Resident support
- Positive rapport
- Effective customer communication
- Client advocacy
Certification
Adult Mental Health First Aid issued: 4/15/2025
Crisis Prevention Institute Non-Violent Crisis Intervention Issued: January 21, 2025
CPR AED issued: 8/8/2024
Crisis Prevention Institute Non-Violent Crisis Intervention Issued: January 21, 2025
CPR AED issued: 8/8/2024
Timeline
Residential Program Manager
The Arc of Blackstone Valley
05.2022 - 12.2025
RESIDENTIAL CASE MANAGER
Thrive Behavioral Health
08.2020 - 05.2022
FIELD STUDY INTERN
Crossroads Rhode Island
10.2018 - 05.2020
FRONT END SALES ASSOCIATE
BJ's Wholesale
08.2015 - 10.2022
Service Desk Associate
Kmart, Sears Holding
09.2005 - 02.2015
Social Work -
Rhode Island College
Associate of Arts - Human Services
Community College of Rhode Island