Rebecca Hysell
Albany,OR
Summary
Dynamic Dispatcher with proven expertise at AA Towing and Auto Wrecking, adept at managing high-stress situations and ensuring timely assistance. Skilled in dispatch coordination and customer service, I excel in real-time decision-making and maintaining accurate records, enhancing operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Dispatcher
AA Towing and Auto Wrecking
260 Queen Ave Se Albany, Or 97322
09.2014 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely assistance.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
Education
Basic Studies And Electives
South Albany Hight School
3705 Columbus St Se Albany, Or 9732206-1993
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Dispatch coordination
- Updating logs
- Dispatching field personnel
- Verifying coverage
- Verbal and written communication
- Monitoring field personnel
- Driver communication
- Call handling
- Radio communication
- Work order generation
- Vehicle coordination
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Dispatch recordkeeping
- Verbal communication
Timeline
Dispatcher
AA Towing and Auto Wrecking
09.2014 - Current
Basic Studies And Electives
South Albany Hight School