Rebecca Hysell
Albany,OR
Summary
Dynamic Dispatcher with proven expertise at AA Towing and Auto Wrecking, adept at managing high-stress situations and ensuring timely assistance. Skilled in dispatch coordination and customer service, I excel in real-time decision-making and maintaining accurate records, enhancing operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Dispatcher
AA Towing and Auto Wrecking
09.2014 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely assistance.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
Education
Basic Studies And Electives
South Albany Hight School
3705 Columbus St Se Albany, Or 9732206-1993
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Dispatch coordination
- Updating logs
- Dispatching field personnel
- Verifying coverage
- Verbal and written communication
- Monitoring field personnel
- Driver communication
- Call handling
- Radio communication
- Work order generation
- Vehicle coordination
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Dispatch recordkeeping
- Verbal communication
Timeline
Dispatcher
AA Towing and Auto Wrecking
09.2014 - Current
Basic Studies And Electives
South Albany Hight School
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