Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Rebecca Iehl

Rebecca Iehl

Waterloo,IA

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Overview

16
16
years of professional experience

Work History

Life Changing Care Staff

North Star Community Services Inc.
Waterloo, IA
09.2003 - 04.2013
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.

Residential Counselor

REM
Hiawatha, IA
09.1998 - 09.2003
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.

CNA

Cedar Falls Health Care Center
Cedar Falls, IA
09.1997 - 12.1998
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Education

High School Diploma -

West High School
Waterloo, IA
05.1994

Data Entry

Hawkeye Community College
Waterloo, IA

Skills

  • First aid and safety
  • Community integration
  • Care plan assessment
  • Progress documentation

Timeline

Life Changing Care Staff

North Star Community Services Inc.
09.2003 - 04.2013

Residential Counselor

REM
09.1998 - 09.2003

CNA

Cedar Falls Health Care Center
09.1997 - 12.1998

High School Diploma -

West High School

Data Entry

Hawkeye Community College

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    <ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust

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Rebecca Iehl