Rebecca Ivie

Receptionist and Customer Service

Beckydugan@gmail.com

09.2013 - Current

Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Maintained confidentiality of information regarding clients and company.
Restocked supplies and submitted purchase orders to maintain stock levels.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assisted with planning office events and meetings for smooth execution.
Collaborated with management to improve internal processes and procedures for better workflow optimization.
Helped maintain office security by monitoring visitor access and issuing badges.
Reduced incoming call response time by implementing an effective call routing system.
Managed conference room schedules to ensure efficient use of space for meetings and other events.
Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Collected payments, processed transactions and updated relevant records.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Scheduled office meetings and client appointments for staff teams.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Helped office staff prepare reports and presentations for internal or client-related use.
Tracked important information in Cornerstone spreadsheets and ran reports or generated graphs using data.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Compiled information from files and research to satisfy information requests.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Summary

Overview

Work History

Receptionist and Customer Service

Mile High Animal Hopital

Education

High School Diploma -

Skills

Timeline

Receptionist and Customer Service

Mile High Animal Hopital

High School Diploma -

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