Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Rebecca Iwanus

Valparaiso,IN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

Centier Bank
Chesterton, IN
06.2019 - 07.2024
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Monitored daily operations and supported Branch Manager in necessary duties. Provided bank leadership in the absence of the branch manager.
  • Planned work schedules to maintain adequate staffing levels.

Patient Access Supervisor

St Mary Medical Center
Hobart, IN
01.2011 - 06.2019
  • Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
  • Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
  • Conducted training sessions for new hires and existing staff members on proper registration techniques.
  • Provided guidance to team members when needed to help them complete their duties efficiently.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Monitored employee performance and provided feedback on areas of improvement.
  • Created reports for management regarding daily operations of the department and identified opportunities for streamlining processes within the department, while maintaining quality standards.

Server

Kelsey's Steakhouse
Valparaiso, IN
03.2002 - 10.2009
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to a high volume of daily customers, promptly taking action to correct any issues.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Skills

  • Customer Retention
  • Operations Management
  • Client Relationship Management
  • Staff Management
  • Computer Proficiency and Microsoft Office
  • Adaptability
  • Problem-solving abilities

Certification

  • Public Notary
  • NMLS Number

Timeline

Assistant Branch Manager

Centier Bank
06.2019 - 07.2024

Patient Access Supervisor

St Mary Medical Center
01.2011 - 06.2019

Server

Kelsey's Steakhouse
03.2002 - 10.2009
  • Public Notary
  • NMLS Number

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Rebecca Iwanus