Rebecca Jacobsen
Eagan,MN
Summary
Seasoned retail professional with expertise in optimizing store performance through strategic planning and team leadership. Proven track record of enhancing customer experiences and driving sales growth. Focused on fostering collaborative work environment and adapting to dynamic retail trends with strong organizational and interpersonal skills. Focused and passionate about growing a dynamic team that is equally as passionate about creating an exceptional client experience that is both visually appealing as well as welcoming.
Overview
6
6
years of professional experience
Work History
Store Director
J.Crew Factory
10.2023 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed team members on sales techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product displays and drive sales. Role -outs/flexing to sell through
- Conducting bi-annual inventory counts
- Analyzed sales data to identify trends and adjust strategies for improved results.
- Fostered a positive team environment, encouraging collaboration and engagement among staff.
- Maintained compliance with company policies and procedures, ensuring operational integrity.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Lead and owned the division of responsibility of "Talent" for the district
- Harboring an exceptional selling environment for both employees and clients
General Manager
Cole Haan
01.2023 - 10.2023
- Developed and implemented standard operating procedures to streamline daily operations
- Fostered a positive work environment through effective team communication and support
- Conducted staff training sessions to elevate customer service standards across all departments
- Oversaw budget management, identifying cost-saving opportunities without compromising quality
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Harbored an exceptional selling environment for both employees and clients
General Manager
Ann Taylor
10.2021 - 01.2023
- Developed and implemented standard operating procedures to streamline daily operations
- Fostered a positive work environment through effective team communication and support
- Conducted staff training sessions to elevate customer service standards across all departments
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Facilitated a divisional workshop focused on back of house readiness as it correlates to retail back of house operations
- Hosted specified conference calls focused on assistant manager development and divisional participation
- Assisted in the development of specific retail locations that warranted support in visual excellence and operational consistency
- Oversaw divisional responsibilities in the absence of the divisional leader
Office Manager
Pacific Dental Services
12.2019 - 10.2021
- Oversaw daily office operations, ensuring seamless workflow and communication among the surgeons
- Managed scheduling and calendar coordination, optimizing executive time and resource allocation.
- Developed and maintained office procedures, enhancing efficiency in administrative tasks
- Assisted in the coordination of endodontic and oral surgery benefits as it coordinates to specific treatment plans
- Created a family friendly dental office environment
- Hosted events externally
- Assisted in dental procedures in line with state health laws
- Participated and facilitated in group training with a focus around dental hygiene and office/lad safety
- Worked through Covid 19 pandemic to ensure emergency dental services were available to those in need.
Education
High School Diploma -
John F. Kennedy High School
Bloomington, MNSkills
- Strategic planning
- Retail management
- Leadership development
- Strategic thinker
- Team building and leadership
- Store merchandising
- Customer relations
- Outstanding communication skills
Timeline
Store Director
J.Crew Factory
10.2023 - Current
General Manager
Cole Haan
01.2023 - 10.2023
General Manager
Ann Taylor
10.2021 - 01.2023
Office Manager
Pacific Dental Services
12.2019 - 10.2021
High School Diploma -
John F. Kennedy High School