Rebecca Jaglowski
Sparta,MI
Summary
Dependable Business Owner with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
9
9
years of professional experience
Work History
Business Owner
Great Lakes Surface Prep
08.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Data Entry Clerk
Crystal Flash
03.2021 - 12.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
Customer Service Representative
Service Professor
06.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Childcare Provider
Kidz Clubhouse
11.2018 - 06.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Business Owner
Great Lakes Surface Prep
04.2016 - 11.2017
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Assistant Manager
Carters Oshkosh
09.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Waterville Senior High School
Waterville, ME1995
Skills
- Independent worker
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Office Administration
Timeline
Business Owner
Great Lakes Surface Prep
08.2022 - Current
Data Entry Clerk
Crystal Flash
03.2021 - 12.2023
Customer Service Representative
Service Professor
06.2019 - 07.2020
Childcare Provider
Kidz Clubhouse
11.2018 - 06.2019
Business Owner
Great Lakes Surface Prep
04.2016 - 11.2017
Assistant Manager
Carters Oshkosh
09.2015 - 04.2016
High School Diploma -
Waterville Senior High School
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