Rebecca Jaques
Hamilton,OH
Summary
Certified Customer Service Professional with extensive experience in fostering positive interactions, efficient issue resolution, and high levels of customer satisfaction. Recently completed intensive customer service training courses, demonstrating commitment to continuous learning and skill enhancement. Known for rapid learning capabilities, exceptional multitasking, and proactive attitude. Successfully founded and managed a popular Children's YouTube channel in a remote work setting, underlining strong leadership, organization, and remote work skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
YouTube Content Creator
Self Employed
01.2014 - Current
- Established and independently manage a successful Children's YouTube channel from a home-based setup, illustrating strong self-discipline, leadership, and the ability to effectively operate a remote business.
- Foster a vibrant and engaged online community, demonstrating excellent written communication skills through high-quality content descriptions and responsive interaction with subscribers.
- Leverage a variety of technologies and software for content creation, editing, and community management, highlighting my tech-savviness, adaptability, and ability to troubleshoot technology issues remotely.
- Successfully coordinate multiple responsibilities including content production, community engagement, and channel promotion, showcasing effective time management and organization skills, essential for remote work.
Receptionist
Friends On Third Salon
10.2011 - 11.2013
- Greet and check in clients in a warm and welcoming manner, ensuring their needs are promptly addressed.
- Answer phone calls, schedule appointments, and respond to inquiries regarding services and pricing, maintaining a professional and courteous demeanor.
- Process payments accurately and efficiently using point-of-sale systems, handling cash and credit transactions securely.
- Maintain cleanliness and organization of reception area, including restocking retail products and keeping track of inventory levels.
- Collaborate closely with stylists and salon management to ensure seamless client experiences and resolve any issues or concerns effectively.
- Provide exceptional customer service by actively listening to client preferences and concerns, offering personalized recommendations, and ensuring their satisfaction with services rendered.
Sales Assistant
GAME
02.2009 - 08.2010
- Provided exceptional customer service by helping customers make informed decisions about gaming devices and games, utilizing in-depth product knowledge to enhance customer shopping experience.
- Expertly processed refunds and handled customer complaints, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
- Maintained a positive attitude even during peak business periods such as holidays and Christmas time, demonstrating resilience and the ability to thrive in high-stress environments.
- Fostered strong relationships with customers, including regulars who knew me by name, further enhancing customer loyalty and satisfaction.
- Recognized by a regional manager for my exceptional positivity and enthusiasm in the workplace.
Sales & Customer Service Representative
Soul Telecommunications
08.2007 - 01.2009
- Handled a high volume of inbound and outbound calls in a fast-paced call center environment, demonstrating excellent multitasking skills and the ability to maintain composure under pressure.
- Served as a primary point of contact for customer service inquiries, effectively resolving customer complaints and ensuring every customer issue was addressed to their satisfaction.
- Performed credit checks on customers, showcasing attention to detail and an understanding of financial processes.
- Collaborated and communicated effectively with other departments to follow up on customer issues, demonstrating excellent teamwork and communication skills.
- Logged customer calls and completed various administrative tasks and data entry, showcasing organizational skills and the ability to accurately record and manage information.
Sales Assistant
Best And Less
05.2003 - 06.2007
- Provided excellent customer service to a diverse range of customers, effectively addressing and resolving complaints to maintain high customer satisfaction. Developed long-lasting customer relationships through attentive service and detailed product knowledge.
- Assumed financial responsibilities including cash handling, preparation for bank deposits, and managing cash office tasks, demonstrating trustworthiness, accuracy, and attention to detail.
- Performed clerical duties such as filing, data entry, and record keeping, showcasing strong organizational skills and proficiency in administrative tasks.
- Managed merchandising for the largest department in the store (lady fashion) and processed refunds, showcasing adaptability and a wide range of retail skills.
- Trained new employees on cash register and cash office clerk duties, exhibiting leadership skills and in-depth knowledge of store operations.
- Routinely worked overtime when needed, demonstrating a strong work ethic and commitment to the success of the store.
Education
Retail Supervision Certificate III -
TAFE - Australia
Mascot, NSWSkills
- Customer Service
- Excellent Communication
- Multitasking
- Adaptability
- Critical Thinking
- Time Management
- Tech-Savvy
- Empathy
- Active Listening
- Data Entry
- Self-Discipline
- Remote Work Proficiency
- Zendesk Proficiency
- Proficient in Microsoft Office applications
Certification
Customer Service Fundamentals
CVS Health Call Center Customer Service Professional Certificate
Zendesk for Customer Service Agents-Complete Training Course
Zendesk Customer Service Professional Certificate
Customer Service: Serving Customers Through Chat and Text
Additional Information
- Highly motivated and energetic
- 'Can do' attitude
- Attention to detail
- Capacity to work in a team or alone
- Excellent multitasking skills
- Ability to learn new things quickly
Timeline
YouTube Content Creator
Self Employed
01.2014 - Current
Receptionist
Friends On Third Salon
10.2011 - 11.2013
Sales Assistant
GAME
02.2009 - 08.2010
Sales & Customer Service Representative
Soul Telecommunications
08.2007 - 01.2009
Sales Assistant
Best And Less
05.2003 - 06.2007
Retail Supervision Certificate III -
TAFE - Australia