Rebecca J. Baltz
Henderson,NV
Summary
Case Manager, Intake/Outreach Coordinator adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
24
24
years of professional experience
Work History
Intake Coordinator/Health Outreach Specialist
Giving Home Health Care
09.2018 - 10.2024
- Educate current/former Department of Energy workers, contractors, and subcontractors, on qualification requirements and available resources for exposure related illnesses
- Complete intake assessment and have client sign forms while obtaining all necessary information to begin processing claim for Department of Labor program
- Effectively navigate the approval process within the healthcare system to ensure timely access to care and support services for patients
- Foster positive relationships with clients/patients, medical providers, referral sources, coworkers, etc
- Communicate with physicians, coworkers to follow up on necessary documentation for proper signatures.
- Conduct outreach at various locations to meet
- Maintain accurate records of patient interactions and outcomes while adhering to HIPAA guidelines.
- Train incoming staff on company procedures and Program Procedures
Risk Management Associate
Recovery Services Group (RSG)
08.2015 - 03.2017
- Enforce safety policy and procedures during the set-up and dismantling of trade shows to reduce work injuries or loss time accidents
- Complete incident reports based upon information obtained from exhibitors, employees, witnesses and evidence while providing objective/unbiased reports to required personnel within strict timelines
- Photograph damaged items/property
- Provide customer service to exhibitors and provide contact information for additional claim options
- Coordinate with facility management to conduct pre-show and post-show walk through inspections with photographs at various convention facilities
- Prepare and provide written reports to determine damage and potential liability
- Interact with security personnel, facility management, convention management, local union personnel
Customer Service Associate
All Fired Up (Part-Time)
12.2013 - Current
- Provide customer service, location set up and dismantling for various school and community fundraising events
- Handle cash and credit transactions during events and reconcile amounts upon conclusion of event
- Work independently at local store front studio as requested
- Provide direction and instruction of various creative projects and skill levels to individuals of various cultural and economic background
Abuse Neglect Specialist
Las Vegas Metropolitan Police Department
07.2006 - 12.2013
- Receive complaints reference allegations of Child/Elder Abuse and Neglect and Financial Exploitation
- Gather all pertinent information to conduct criminal investigation through conclusion to include making arrests
- Conduct interviews with individuals of various cultural and economic backgrounds, often times under highly stressful conditions
- Coordinate with agencies for joint investigations as necessary (Child Protective Services, Division of Aging, Child Care, Group Homes, etc)
- Prepare affidavits of arrest, search warrants, declarations of arrest, case notes, various forms & documentations necessary for each case
- Distribute reports to appropriate agencies
- Testify in court as necessary
- Consult with medical personnel and other specialists as needed for case related matters
- Attend autopsy and coordinate with examiners and investigators as necessary
- With extensive knowledge of criminal history databases, review criminal history once obtained
- NCIC certified. Knowledge of numerous databases to obtain various types of history.
- Provide training to peace officers, school officials, medical personnel and various community groups
- Represent employer on governing boards with various community agencies
Senior Law Enforcement Support Technician
Las Vegas Metropolitan Police Department
06.2005 - 07.2006
- Prepare and maintain multiple daily, quarterly and annual reports
- Processed subpoena's for officers and staff working at Clark County Detention Center, South Tower all 4 shifts
- Prepared and documented the inmate count twice a day to ensure the physical count matched the number listed on the computer.
- Respond to incoming telephone calls from various media outlets, various agencies requesting information on inmates and/or employees
- Requested to create procedure guide for future incoming SLEST as none existed. The South Tower was assigned to have 4 positions filled, however while assigned I was the only one at the time. The procedure guide allowed incoming staff to be consistent working with 4 different Lieutenants
- Evaluation received-Exceeds Standards
Law Enforcement Support Technician
Las Vegas Metropolitan Police Department
01.2001 - 06.2005
- Assigned to South Central Area Command (SCAC)
- Entry of crime reports into LRMS data system, register firearms utilizing various databases and follow appropriate procedures.
- Provide professional service by telephone or in person to citizens, co-workers, and various government agencies answering questions while ensuring accurate information is provided in a timely manner.
- Take crime reports from citizens, process subpoenas for personnel assigned to SCAC, take abandon vehicle reports, service requests, phone calls, assist commission personnel as requested.
- Only LEST selected for specialized assignment of New Years Planning team responsible for attending meetings, charting, & tracking squad assignments
- Specifically selected to assist supervisor with implementing training program to include setting standards, creating forms and training incoming standards. Additionally, responsible for writing procedure guide for area command front office duties which was approved by area command command staff
- Assigned to Clark County Detention Center, Records Bureau
- Review required paperwork upon inmate arrival for accuracy, review criminal history through NCIC and other criminal history databases for warrants.
- Receive and verify bail receipts, bond surrenders, court release paperwork and review for accuracy
- Once all procedures have been met, release inmates to Corrections Officers and provide upcoming court information if applicable
- Assist general public in person and via telephone with inmate details, court and warrant information
- Assemble and distribute arrest packages to District Attorney within strict mandated deadlines. Follow up with arresting officer for any missing information prior to forwarding packets to the District Attorney.
- NCIC certified throughout employment with LVMPD
- Evaluations Received: Exceed Standards
Education
Bachelor of Arts - Criminal Justice
University of Nevada At Las Vegas (UNLV)
Las Vegas, Nevada12.1991
Master Graduate -
Rapport Leadership Institute
Las Vegas, Nevada08.1998
Skills
- Detail-oriented
- Excellent written communication
- Excellent verbal communication
- Experience with multiple computer programs
- Certified type 55 wpm
- Customer service oriented
- Proven interview techniques
- Experience working in various work environments
- Experience working with diverse individuals
- Proven history of defusing hostile conflicts
- Experience taking lead in additional work projects
- Analytical thinking
Training
Extensive in service training Specific training available upon request
Timeline
Intake Coordinator/Health Outreach Specialist
Giving Home Health Care
09.2018 - 10.2024
Risk Management Associate
Recovery Services Group (RSG)
08.2015 - 03.2017
Customer Service Associate
All Fired Up (Part-Time)
12.2013 - Current
Abuse Neglect Specialist
Las Vegas Metropolitan Police Department
07.2006 - 12.2013
Senior Law Enforcement Support Technician
Las Vegas Metropolitan Police Department
06.2005 - 07.2006
Law Enforcement Support Technician
Las Vegas Metropolitan Police Department
01.2001 - 06.2005
Bachelor of Arts - Criminal Justice
University of Nevada At Las Vegas (UNLV)
Master Graduate -
Rapport Leadership Institute
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