Rebecca Jean-Baptiste

• Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
• Streamlined the claims process for faster resolutions, resulting in increased client retention.
• Conducted thorough investigations of complex claims to identify potential fraud or discrepancies.
• Negotiated fair settlements with claimants while maintaining company profitability and adhering to industry regulations.
• Managed multiple high-priority claims simultaneously, ensuring timely resolutions and client satisfaction.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Generated, posted and attached information to claim files.
• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
• Worked productively in fast-moving work environment to process large volumes of claims.

· Received and matched mail to the appropriate claim file through the Focus system.

· Creates claim file by inputting initial loss report information into the Focus system; completes and distributes paper file to the appropriate claim area.

· Typed a variety of material such as letters, reports, form letters, or memorandums.

· Proofreads work for accuracy; distributes all letters and memorandums for proper signatures before mailing.

· Performed a variety of clerical duties such as answering telephones, taking messages, and sorting and filing mail and correspondence.

· Determined proper file and claim number on unidentified claim correspondence by use of the Focus system.

· Responds to insureds and agents to complete general loss report information

· Contacts agents and insureds on routine claims to obtain coverage information or to clarify coverage information supplied on a loss report.

· Operated the check signing machine and in posting and distributing of claim checks issued.

· Maintained office supplies and forms; completes requisitions and orders supplies as needed.

· Creates and updates claim manuals.

· Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction.

· Performed other related duties as required or requested