Rebecca Jeffcoat
Springhill,FL
Summary
Dedicated and driven professional with a proven track record of learning new processes, optimizing procedures, and enhancing client satisfaction. Skilled in resolving concerns through email, online chat, and social media platforms. Proficient in coordinating documentation and utilizing computer skills in Word, Excel, and web-based applications. Exceptional communication abilities with meticulous attention to detail. Adept at multitasking, critical thinking, and problem-solving. Strong interpersonal skills enable relating and empathizing with individuals from diverse backgrounds. Well-versed in handling complex issues and fostering positive experiences. Highly organized and team-oriented with a strong commitment to client satisfaction, business goals, and overall excellence. Deep understanding of child welfare principles and crisis intervention techniques. Knowledge of child development and family dynamics complemented by strong investigative and analytical skills. Committed to safeguarding children and achieving positive outcomes for families.
Overview
26
26
years of professional experience
Work History
Child Protective Investigator
State of Florida
01.2025 - 04.2025
- Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child''s safety and wellbeing.
- Participated in ongoing professional development, staying current on best practices in child protection investigation techniques.
- Facilitated successful reunifications through supportive case management and follow-up monitoring.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Reduced risk of harm to children by identifying safety concerns during investigative assessments.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Developed and maintained strong working relationships with community partners to facilitate effective case management.
Family Support Worker
Southern Counseling Group
09.2023 - 04.2024
- Trained parents in behavior management techniques.
- Taught social skills and self-advocacy to individuals and guided and supported families to overcome their challenges and achieve their goals.
- Developed positive rapport with clients from diverse backgrounds through active listening skills, empathy, and cultural sensitivity.
- Assisted families in developing and maintaining routines, schedules, and household organization strategies to promote a harmonious home environment.
- Improved family functioning by providing crisis intervention, case management, and parenting support services.
- Strengthened parent-child relationships through family-focused activities and workshops.
Custodial services
Covington Pediatrics
07.2023 - 09.2023
- Provided cleaning services to pediatric office.
- Ensured treatment rooms were fully sanitized daily.
Social Service Caseworker
State of Alabama Department of Human Resources
01.2023 - 07.2023
- Company Overview: Escambia County, AL
- Received and investigated reports of abuse, neglect or exploitation of children.
- Case management services, linking families to resources.
- Crisis intervention services.
- Maintained confidentiality of sensitive information while ensuring compliance with state regulations regarding record-keeping practices.
- Advocated for children''s best interests in court proceedings, presenting clear documentation of case findings and recommendations.
- Managed caseloads efficiently, maintaining accurate records and meeting all deadlines for reporting requirements.
- Ensured child safety through timely investigations, accurate risk assessments, and appropriate interventions.
- Strengthened family relationships by providing support, resources, and referrals to community services.
Self Employed Remodel Contractor
Self
02.2019 - 01.2022
- Assessed home remodel project plans, spoke with clients or designers and visited job site to better understand project scope and client desires.
- Monitored supply levels and identified cost-effective materials to reduce project expenses.
- Determined project schedule, including sequencing all construction activities for optimal efficiency.
- Monitored, coached and supervised team of 3 employees in 2020.
Patient Care Assistant
Oxford Health Care
06.2014 - 06.2015
- Company Overview: Evergreen, AL
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Evergreen, AL
Certified Nurse's Assistant
Opp Health And Rehab
02.2007 - 10.2008
- Company Overview: Andalusia Manor – Opp, Andalusia, AL
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Andalusia Manor – Opp, Andalusia, AL
Machine Operator
Flambeau Micro
09.1999 - 11.2000
- Company Overview: Sun Prairie, WI
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Sun Prairie, WI
Education
Bachelor of Science - Criminal Justice, Business Administration
Troy University
Troy, AL08.2014
Associate of Science - General Studies
Lurleen B Wallace Community College
Andalusia, AL09.2009
High School Diploma -
Port Saint Joe High School
Port Saint Joe, FL05.1999
Skills
- Effective project management
- Organizational timeline management
- Background in child development support
- Expense management
- Client-focused consulting
- Budget planning
- Skilled in MS Office applications
- Effective agenda management
- Knowledge of child protection regulations
- Case management
- Strategic Planning
- Verbal and written communication
- Project coordination
- Business administration
- Teamwork and cooperation
- Mental health awareness
- Abuse and neglect investigation
- Case documentation
- Writing and verbal communication
- Information gathering
- Family dynamics
- Self-care strategies
- Family assessment
- Child interviewing
- Law enforcement interaction
- Crisis situations
- Parenting education
- Danger and threat assessments
- Child welfare laws
- Family services
- Time management
- Multitasking
Timeline
Child Protective Investigator
State of Florida
01.2025 - 04.2025
Family Support Worker
Southern Counseling Group
09.2023 - 04.2024
Custodial services
Covington Pediatrics
07.2023 - 09.2023
Social Service Caseworker
State of Alabama Department of Human Resources
01.2023 - 07.2023
Self Employed Remodel Contractor
Self
02.2019 - 01.2022
Patient Care Assistant
Oxford Health Care
06.2014 - 06.2015
Certified Nurse's Assistant
Opp Health And Rehab
02.2007 - 10.2008
Machine Operator
Flambeau Micro
09.1999 - 11.2000
Associate of Science - General Studies
Lurleen B Wallace Community College
Bachelor of Science - Criminal Justice, Business Administration
Troy University
High School Diploma -
Port Saint Joe High School
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