Rebecca Jenkins
Enhanced team dynamics by facilitating effective communication, leading to streamlined project completion and success. Contributed to organizational growth through commitment to learning. Improved team outcomes by effectively addressing challenges and promoting continuous development, resulting in successful project execution. Enabled strategic advancement through proactive collaboration. Achieved Measurable impact by applying problem-solving skills to advance organizational objectives. Leveraged dedication and enthusiasm to drive positive results in dynamic settings.
Work History
Passport Associate
2 Years 4 Months- Operate various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents
- Utilize the current TDIS(Travel Document Issuance System)-PD(PhotoDig)and PRISM(Planning Tool for Resource Integration, Synchronization, and Management) computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes.
- Perform quality checks for standard fee information on individual applications.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service
- Maintains good communication while talking to customers at the counter.
- Input AR(applicant responses) which are applicants checks into the TDIS system, also known as CSOP
- Created letters from client to be mailed directly to applicant.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rules.
- Handled customer complaints and suggestions while processing applications at the counter.
QA/Customer Service
1 Year 1 Month- Educated employees on specific QA standards and confirmed maintenance of standards.
- Determined overall product quality by accurately conducting and evaluating various QA tests.
- Coached and motivated 2-4 people on the QA team to develop competencies.
- Worked with vendors to receive shipments daily.
- Handled customer complaints and made sure Customer satisfaction was our #1 priority.
- Helped out customers with technical issues regarding how Amazon works and problems they had with the Amazon app.
Education
No Degree - IT Network Security
- Web Development
Skills
Accomplishments
My co-worker and I managed to get down a big backlog that occurred at PRISM and we both motivated each other to do more and excell at the task we performed.
I processed over 2200 applications in a single day which got the backload down for the area I was currently working at that week.