Rebecca Johnson
Greensboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Site Safety Representative
Estes Forwarding Worldwide
Greensboro, NC
06.2023 - Current
- Monitored job sites to identify potential hazards and unsafe working conditions.
- Investigated accidents and reported findings to management.
- Ensured proper use of personal protective equipment.
- Maintained accurate records of all safety incidents, injuries, illnesses, near misses.
- Develop comprehensive safety maps for every Estes Forwarding building located in Greensboro NC.
- Develop comprehensive safety evacuations for my team.
Client Service Coordinator/Cross Dock
Estes Forwarding Worldwide
Greensboro, NC
11.2022 - Current
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Managed client accounts, including billing, payments and scheduling of services.
- Assisted with the preparation of presentations, reports and other documents related to client services.
- Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
- Developed comprehensive training programs for new employees in the client services department.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Implemented strategies aimed at improving customer retention rates and increasing overall sales.
- Prepared invoices for each transaction accurately according to contractual agreements.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Assisted with shipping and receiving activities as needed.
- Conducted regular cycle counts to ensure accuracy of inventory levels.
- Processed orders by picking products from shelves within the warehouse.
- Received incoming shipments and checked contents against purchase orders.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Managed stock rotation ensuring that older stock is used first.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Collaborated with team members to complete tasks efficiently and accurately.
- Operated forklift to transport goods throughout warehouse.
- Loaded or unloaded shipments on trucks.
- Maintained accurate and up-to-date inventory records.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages..
- Utilized barcode scanners to quickly update inventories in the system.
- Performed root cause analysis of variances between actual vs expected results.
- Responded promptly to requests from customers regarding product availability.
Package Handler
Fed Ex Ground
Whitsett, NC
12.2022 - 09.2023
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Loaded and unloaded packages without the assistance of powered equipment.
Heat Press Operator
Sports Endeavors Warehouse
Mebane, NC
08.2020 - 07.2023
- Maintained and operated heat press machines to transfer designs onto apparel.
- Checked machine settings and monitored production process to ensure quality standards were met.
- Adjusted temperature, pressure, timer, and other settings as necessary for specific projects.
- Verified accuracy of artwork before transferring it onto garments.
- Inspected finished products to ensure that they meet quality control standards.
Education
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC06-2020
Skills
- Customer Relations
- Schedule Management
- Strong Organization
- Research and Due Diligence
- Scheduling and Planning
- Training and Mentoring
- Account Management
- Client Relationship Building
- File Management
- Follow-Up Skills
- Database Management
- Meeting Deadlines
- Order Processing
- Client Support
- Customer Support
- Complaint Handling
- Material Handling
- Order Fulfillment
- Data Management
- Vendor Management
- Cycle Counting
- Inventory Control
- Discrepancy Resolution
- Stock Replenishment
- FIFO Stocking
- Barcode Scanning
- Discrepancy Investigation
- Teamwork and Collaboration
- Shortage Reports
- Shipping and Receiving
- Heavy Lifting
- SAP
- Warehouse Operations
- Forklift Operation
- Warehouse Picking
- OSHA Compliance
- Stock Allocation
- Product Inspection
- Palletizing
- Inventory Staging
- Shipment Processing
- Warehouse Safety
- Certified Forklift Operator
- Bill of Lading Knowledge
- Team Player
- General Laborer
- Materials Movement
- Problem-Solving
- OSHA Workplace Safety
- Production Deadline Management
- Warehouse Management
- Loading and Unloading
- Dock Operations
- Staging and Sorting
- Order Picking
- Deadline-Driven
- Inventory Reporting
- Data Consolidation
- Operating Systems
- System Analysis
- Equipment Inspection
- Machinery Operation
Timeline
Site Safety Representative
Estes Forwarding Worldwide
06.2023 - Current
Package Handler
Fed Ex Ground
12.2022 - 09.2023
Client Service Coordinator/Cross Dock
Estes Forwarding Worldwide
11.2022 - Current
Heat Press Operator
Sports Endeavors Warehouse
08.2020 - 07.2023
High School Diploma -
Bartlett Yancey High School
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