Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Gallardo

La Puente,CA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

13
13
years of professional experience

Work History

Owner

LRLL Consulting
01.2022 - Current
  • Oversee the daily work and operations of the company and individual teams (Sales, Finance, Marketing, Product, Human Resources, etc.)
  • Meet with and report to Client about the organization's daily operations and key objectives
  • Set achievable company goals and business plans in line with culture and vision
  • Design, implement, and iterate upon business strategies and corporate initiatives
  • Assist Client in fundraising and participate in any expansion of accounts
  • Work with Client and finance teams in forecasting and managing various departmental budgets and company costs
  • Assess and implement new business procedures, systems, technologies, and processes to improve company-wide efficiency and output
  • Oversee all hiring, training and placement of employees within the field.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Lead/Trainer

Karat By Lollicup
06.2018 - 01.2021
  • Provided coaching and mentoring to employees
  • Facilitated virtual, in-person and blended learning sessions
  • Analyzed and evaluated training effectiveness and program outcomes
  • Established and maintained quality control standards
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
  • Trained and mentored 10-20 new personnel hired to fulfill various roles every week
  • Built and maintained professional relationships with vendors and suppliers.

Customer Relationship Manager

Mazda
05.2017 - 06.2018
  • Reinforced established quality control standards and followed procedures for optimal customer interactions
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Directed 4-person team of customer service personnel while helping front-line team members work effectively with over 50-100 daily customers
  • Educated customers about retention options and processed purchases
  • Assisted customers with opening accounts and signing up for new services
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Created customer support strategies to increase customer retention
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Secretary

Bridger Control Systems
06.2011 - 05.2018
  • Handled daily scheduling tasks and provided administrative support for entire department
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Answered multi-line phone system and enthusiastically greeted callers
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Maintained electronic filing systems and categorized documents
  • Booked airfare, hotel, and ground transportation to coordinate office travel
  • Maintained daily report documents, memos and invoices
  • Managed filing system, entered data and completed other clerical tasks.

Medical Billing Specialist

North Central Baptist Hospital
04.2015 - 06.2016
  • Preparing and submitting billing data and medical claims to insurance companies
  • Ensuring the patient's medical information is accurate and up to date
  • Preparing bills and invoices, and documenting amounts due for medical procedures and services
  • Collecting and reviewing referrals and pre-authorizations
  • Monitoring and recording late payments
  • Following up on missed payments and resolving financial discrepancies
  • Examining patient bills for accuracy and requesting any missing information
  • Investigating and appealing denied claims
  • Helping patients develop patient payment plans
  • Maintaining billing software by updating rate change, cash spreadsheets, and current collection reports
  • Remote work environment.

Education

Associate Of Business in Administration -

Rio Hondo College
Whittier, CA
06.2023

High School Diploma -

West Covina High School
West Covina, CA
06.2013

Skills

  • Presentation Skills
  • Databases
  • Calendar Management
  • Microsoft Outlook
  • Requirements Gathering
  • Employee Orientation
  • Personal Assistant Experience
  • Office Management
  • Medical Billing
  • Oracle
  • Client Account Management
  • Human Resources Management
  • Human Resources
  • Customer Service Management

Timeline

Owner

LRLL Consulting
01.2022 - Current

Customer Service Lead/Trainer

Karat By Lollicup
06.2018 - 01.2021

Customer Relationship Manager

Mazda
05.2017 - 06.2018

Medical Billing Specialist

North Central Baptist Hospital
04.2015 - 06.2016

Secretary

Bridger Control Systems
06.2011 - 05.2018

Associate Of Business in Administration -

Rio Hondo College

High School Diploma -

West Covina High School

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Rebecca Gallardo