Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rebecca Johnson

Bay City,MI

Summary

Attentive Assistant Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Relationship Banker

Flagstar Bank
Berkley, MI
04.2023 - 01.2024
  • Develop relationships with customers/prospects, help open checking, savings accounts and more
  • Manage and maintain customer profiles and keep customers updated as to promotions and make sure they're being placed in the best account (product) for their specific needs
  • I also was responsible for making appointments for our branch's Financial Consultant and Mortgage Lender.

Assistant Manager

Planet Fitness
Bloomfield Hills, MI
09.2021 - 03.2023
  • I work with my team to ensure member satisfaction and safety in a clean, safe, and friendly fitness environment
  • My job also includes managing member accounts and making sure that their payments are up to date and all accounts have accurate billing information, ordering supplies for our club, and tending to any issues that may come up throughout my shift.

Caregiver

Interim HealthCare
Washington, MI
05.2021 - 09.2021
  • In home care giver for the elderly
  • My job requires me to maintain a clean and safe environment for my clients
  • A great deal of my job is also obtaining certain forms and documents for my clients
  • Keeping track of every doctor appointment, medicine log, and several other important documents.

Debt Specialist

GRT
Southfield, MI
01.2020 - 03.2020
  • As debt specialist in this call center my job was to answer phones/call out and collect information from individuals who were dealing with financial stress and to try to help them find some relief and help them get out of debt in a timely manner with as little complication as possible
  • Covid-19 ended up causing my entire department to be let go.

Sales Representative

In-Home Window Cleaning
Waterford, MI
05.2017 - 11.2017
  • Secretary/dispatch
  • Provide excellent customer service, Scheduling, Billing, Light office cleaning

12.2013 - 09.2014
  • Doctor assistant/Billing/Vaccine manager
  • Scheduling, Insurance, Patient charts, EOB, Vaccine management

Education

Bachelor's Degree - Psychology (Social & Criminal Justice)

Ashford University
01.2012

High School Diploma - General High School

Our Lady of The Lakes High School
01.2002

Skills

  • Two years experience office work
  • Sixteen years experience with people skills
  • Recruiting and Interviewing
  • Sales Monitoring
  • Product and Service Knowledge
  • Customer Relationship Management (CRM)
  • Money Handling
  • Office 365
  • Account Closings
  • Relationship Building and Management
  • Teller Support
  • Security Understanding

Certification

  • Minor in Child Development

References

References available upon request.

Timeline

Relationship Banker

Flagstar Bank
04.2023 - 01.2024

Assistant Manager

Planet Fitness
09.2021 - 03.2023

Caregiver

Interim HealthCare
05.2021 - 09.2021

Debt Specialist

GRT
01.2020 - 03.2020

Sales Representative

In-Home Window Cleaning
05.2017 - 11.2017

12.2013 - 09.2014

Bachelor's Degree - Psychology (Social & Criminal Justice)

Ashford University

High School Diploma - General High School

Our Lady of The Lakes High School

Similar Profiles

CREATE PROFILE
Rebecca Johnson