Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Johnson

Virginia Beach,VA

Summary

Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Patient Relations Specialist

Pariser Dermatology Specialists
Norfolk, VA
02.2020 - 04.2024
  • Provided advice and assistance to patients in resolving complaints related to their care.
  • Resolved conflicts between patients, families, and healthcare providers in a timely manner.
  • Assisted in creating an atmosphere conducive to open dialogue between patients and healthcare providers.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Registered new patients and/or update new information for current patients.
  • Scheduling new and/or current patients for appointments.
  • Going through and organizing referrals for patients from outside practices.

Summer Camp Assistant Director

Ymca Of South Hampton Roads
Chesapeake, VA
05.2010 - 02.2020
  • Managed daily operations of the camp, including organizing staff and volunteers for activities.
  • Created programs that met the needs of campers in a fun and educational way.
  • Developed an effective system to track attendance and camper safety.
  • Organized field trips, special events, and recreational activities.
  • Provided guidance and support to counselors and other staff members.
  • Ensured compliance with local health codes, regulations, and policies.
  • Monitored camper behavior to ensure safety at all times.
  • Maintained accurate records of camper progress throughout the summer program.
  • Resolved any conflicts between campers or staff members promptly.
  • Supervised the implementation of outdoor education curriculum plans.
  • Cultivated positive relationships with parents and guardians during parent meetings.
  • Assisted with recruitment efforts for seasonal staff members.
  • Participated in budgeting decisions related to camp activities.
  • Evaluated performance of counselors on a regular basis.
  • Identified areas of improvement within existing camp programs.
  • Facilitated team building exercises among counselors and staff members.
  • Assisted, motivated and managed campers during day.
  • Conducted weekly meetings to help consistency in teamwork.
  • Assigned responsibilities and tasks to volunteers and staff members.
  • Coordinated training, development and certification of department managers to improve team performance.

Education

Hickory High School
Chesapeake, VA
06-2009

Skills

  • Medical terminology knowledge
  • Insurance Verification
  • Appointment Scheduling
  • Problem-Solving
  • Customer Service
  • Multitasking and Organization
  • Quality Assurance
  • Registration and Admissions
  • Call Screening
  • Phone and Email Etiquette
  • Team Leadership
  • Relationship Building

References

References available upon request.

Timeline

Patient Relations Specialist

Pariser Dermatology Specialists
02.2020 - 04.2024

Summer Camp Assistant Director

Ymca Of South Hampton Roads
05.2010 - 02.2020

Hickory High School
Rebecca Johnson