Rebecca Johnson
London,KY
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my multitasking abilities and sanitation practices at Golden Corral Buffet and Grill to significantly improve service delivery. My collaborative spirit and keen attention to detail consistently exceeded targets, earning recognition for outstanding performance and efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Back of House Team Member
Talking Donkey Coffeehouse
Barbourville, KY
08.2024 - 09.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
Collections Agent
One Main Finanical
London, KY
11.2013 - 01.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
Server
Golden Corral Buffet and Grill
London, KY
02.2013 - 11.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
No Degree - Criminal Justice
Colorado Technical University
Colorado Springs, COHigh School Diploma -
North Laurel High School
London, KY06-2002
Skills
- Cleaning proceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationTeam CollaborationFlexible and AdaptableproceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationTeam CollaborationFlexible and AdaptableDecision-MakingCustomer ServiceproceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationTeam CollaborationFlexible and AdaptableproceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationTeam CollaborationFlexible and AdaptableDecision-MakingCustomer ServiceAttention to DetailKitchen Equipment OperationproceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationTeam CollaborationFlexible and AdaptableproceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationTeam CollaborationFlexible and AdaptableDecision-MakingCustomer ServiceproceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationTeam CollaborationFlexible and AdaptableproceduresSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock RotationSanitation PracticesWaste ReductionCooking techniquesFood PreparationStock Rotation
- Sanitation Practices
- Waste Reduction
- Cooking techniques
- Food Preparation
- Stock Rotation
- Team Collaboration
- Flexible and Adaptable
- Decision-Making
- Customer Service
- Attention to Detail
- Kitchen Equipment Operation
- Multitasking Abilities
Timeline
Back of House Team Member
Talking Donkey Coffeehouse
08.2024 - 09.2024
Collections Agent
One Main Finanical
11.2013 - 01.2019
Server
Golden Corral Buffet and Grill
02.2013 - 11.2013
No Degree - Criminal Justice
Colorado Technical University
High School Diploma -
North Laurel High School