Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rebecca Johnson

Weston,FL

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Flight Attendant

United Airlines
Fort Lauderdale, Florida
12.1997 - Current
  • Developed relationships with customers to ensure satisfaction.
  • Directed junior team members in proper duties and company regulations.
  • Provided exceptional customer service by addressing passenger needs and inquiries promptly.
  • Maintained knowledge of airline policies and procedures to ensure compliance on each flight.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Resolved escalated customer issues through effective problem-solving techniques.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Security Manager

Toys R Us
Fort Lauderdale, Florida
01.2000 - 04.2018
  • Trained staff on security procedures and emergency readiness protocols.
  • Managed incident reporting process, ensuring accurate documentation and follow-up.
  • Oversaw access control systems to regulate entry points effectively.
  • Collaborated with management to address security-related concerns and resolutions.
  • Evaluated new security technologies for potential implementation in operations.
  • Developed and enforced security policies, procedures, and protocols to protect confidential information.
  • Conducted regular staff training on security policies and procedures.
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
  • Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
  • Recorded required data for incident reports and files.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

Education

Class CC Training

NITA Investigative Academy
11-2024

Associate of Arts -

Fullerton College
Fullerton, CA
06-1990

High School Diploma -

Cactus High School
Phoenix, AZ
05-1987

Skills

  • Customer relationship management
  • Conflict resolution
  • Emergency procedures
  • Customer service
  • Safety compliance
  • Training development
  • Team leadership
  • Flight operations knowledge
  • Issue escalation management
  • Communication strategy
  • Problem solving
  • Attention to detail
  • Interpersonal skills
  • Time management
  • Teamwork and cooperation
  • Public interaction
  • Training and coaching
  • Problem-solving
  • Reliability and punctuality
  • Cultural awareness

Accomplishments

  • Active volunteer with Best Buddies for 25 years.
  • Won awards being outstanding with task solving
  • Won multiple awards with helping and organizing writing and verbal skills for the disabled
  • Achieved performance awards
  • Recognition and Excellence by motivation and encouragement

Certification

  • Completed CC Intern Course, Florida

Timeline

Security Manager

Toys R Us
01.2000 - 04.2018

Flight Attendant

United Airlines
12.1997 - Current

Class CC Training

NITA Investigative Academy

Associate of Arts -

Fullerton College

High School Diploma -

Cactus High School

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