Rebecca Johnson
Mesquite,TX
Summary
Detail-oriented professional with a strong background in customer service and client communication. Proven ability in multitasking and problem-solving, ensuring exceptional care and satisfaction for any job required of me.
Overview
19
19
years of professional experience
Work History
Dog Walker/House and Pet Sitter
RJs PetCare (Owner)
Dallas, TX
09.2018 - Current
- Coordinated daily walking schedules for multiple dogs in varying weather conditions.
- Ensured safe and enjoyable walks by monitoring dog behavior and interactions.
- Administered basic care tasks such as feeding and administering medications as needed.
- Managed client communications regarding appointments, special instructions, and updates.
- Developed positive relationships with clients through consistent and reliable service.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
- Attracted new clients through referrals and word-of-mouth marketing.
- Provided basic obedience training when requested by owners.
- Developed trust with homeowners through responsible care of their property and belongings.
- Cleaned up after pets, watered plants, and collected mail.
- Coordinated with service providers for home repairs and maintenance schedules.
Bar Manager
Atomic Pie
Dallas, Texas
11.2016 - 01.2019
- Oversaw daily operations, including opening/closing, shift scheduling, cash handling, and payroll processing to ensure smooth bar functionality.
- Led bar staff management, training new hires and enforcing disciplinary actions to maintain team standards.
- Trained and supervised bar staff in drink preparation and customer service.
- Developed cocktail menus and optimized drink recipes for customer satisfaction.
- Ensured compliance with health and safety regulations in bar practices.
- Coordinated inventory management and ordering of bar supplies efficiently.
- Resolved customer complaints promptly to enhance guest experience at the bar.
- Provided exceptional customer service, enhancing guest experiences and fostering repeat patronage.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on restaurant policies and service standards effectively.
Retail Sales Associate
Duncanville Bookstore
Duncanville, Texas
08.2017 - 07.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed sales transactions accurately and efficiently.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled customer complaints in a professional manner.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized merchandise displays to enhance customer engagement.
- Participated in promotional events to boost community involvement and awareness.
- Conducted regular store maintenance to uphold cleanliness standards.
- Created price tags and merchandise signs for new items.
- Kept informed about new products arriving at the store on a regular basis.
Bartender
Torchy's Tacos
Dallas, Texas
04.2014 - 10.2016
- Prepared and served a variety of cocktails and beverages to customers.
- Provided excellent customer service by engaging with patrons and addressing needs.
- Greeted customers and provided excellent customer service.
- Ensured cleanliness and organization of bar area to creat a welcoming environment for customers.
- Oversaw inventory management by tracking supplies and restocking items to minimize shortages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink recipes and bar procedures effectively.
- Processed cash transactions with accuracy, ensuring efficient payment handling and customer satisfaction.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured compliance with health and safety regulations in beverage preparation areas.
Host/Server/Bartender
Joes Crab Shack
Mesquite, Texas
08.2010 - 01.2015
- Greeted guests warmly and ensured a positive dining experience.
- Provided exceptional service to high volume of daily customers.
- Managed table assignments and ensured timely food delivery to patrons.
- Demonstrated menu knowledge by providing recommendations to guests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed reservations and organized seating arrangements efficiently.
- Trained new servers on restaurant policies and service standards effectively.
- Handled customer complaints professionally to ensure satisfaction and retention.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments accurately and efficiently using point-of-sale systems.
- Tracked inventory levels to ensure proper stock on hand by monitoring supplies.
- Trained new bartenders on drink recipes and bar procedures effectively.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared and served a variety of cocktails and beverages to customers.
- Verified customers' identification to confirm legal drinking age cards for proof of age prior to serving alcoholic beverages.
- Operated cash register and processed customer transactions efficiently.
- Handled cash, credit, and refund transactions accurately.
Cashier/Retail Sales Associate
Game Trade
Mesquite, TX
07.2007 - 05.2010
- Guided customers in selecting video games and accessories, enhancing their shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash drawer, ensuring proper change and accuracy.
- Organized cash drawer and maintained work area to support efficient transaction processing.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted inventory checks to ensure stock availability.
- Cross-trained in various departmental roles to ensure comprehensive operational coverage. to provide coverage and keep store operational.
Education
High School Diploma -
Mesquite High School
Mesquite06-2008
Skills
- Basic obedience training
- Animal handling
- Client communication
- Customer service
- Time management
- Organizational skills
- Attention to detail
- Multitasking
- Reliability
- Problem solving
- Patience and calmness
Timeline
Dog Walker/House and Pet Sitter
RJs PetCare (Owner)
09.2018 - Current
Retail Sales Associate
Duncanville Bookstore
08.2017 - 07.2018
Bar Manager
Atomic Pie
11.2016 - 01.2019
Bartender
Torchy's Tacos
04.2014 - 10.2016
Host/Server/Bartender
Joes Crab Shack
08.2010 - 01.2015
Cashier/Retail Sales Associate
Game Trade
07.2007 - 05.2010
High School Diploma -
Mesquite High School