Rebecca Jordan
Flushing,OH
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Mclure hotel
Wheeling, WV
05.2023 - 02.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Prep Line Cook
Subway
Morristown, OH
09.2020 - 12.2020
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and seeding vegetables.
- Maintained a clean and sanitary work area by adhering to all safety standards.
- Assembled food orders according to recipes and instructions provided by chefs or supervisors.
- Followed proper food handling methods as outlined by health department guidelines.
- Monitored product freshness and rotation of ingredients to ensure quality standards were met.
- Stocked kitchen with necessary supplies, including food items, utensils, equipment and cleaning products.
- Assisted with menu item preparation including chopping vegetables, marinating meats and preparing sauces.
- Measured ingredients accurately using scales or measuring cups and spoons prior to cooking meals.
- Assisted in determining daily specials based on seasonal availability of ingredients.
- Operated kitchen equipment such as ovens, grills, stoves and slicers according to manufacturer's instructions.
- Ensured that all foods were cooked at the appropriate temperatures for safe consumption.
- Communicated effectively with other members of the kitchen staff regarding meal preparation procedures.
- Organized food storage areas ensuring that all items were properly labeled and dated.
- Provided assistance to other cooks when needed during peak hours or special events.
- Sliced meats and cheeses for sandwiches using a variety of specialized knives.
- Managed inventory levels for perishables ensuring that adequate amounts were available at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Helped train and develop new talent.
- Monitored freshness of food products to help reduce spoilage.
Lead Sales Associate
Dollar General Store
Morristown, OH
01.2019 - 01.2020
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Developed strategies to increase sales and promote new products.
- Supervised a team of sales associates on daily tasks and operations.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Created incentives programs to motivate employees and increase productivity.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Identified opportunities for process improvement and recommended changes as needed.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Cross-trained on different positions to best support team during peak periods.
- Provided leadership and direction to motivate department associates.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Utilized selling behaviors to identify and solve customer needs.
- Shared product knowledge to suggest merchandise and services to customers.
Education
GED -
West Virginia Schools
Moundsville, WV04-2004
Skills
- Cost Reduction
- Product and service knowledge
- Sales monitoring
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
Timeline
Assistant Manager
Mclure hotel
05.2023 - 02.2024
Prep Line Cook
Subway
09.2020 - 12.2020
Lead Sales Associate
Dollar General Store
01.2019 - 01.2020
GED -
West Virginia Schools
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