Rebecca Joseph
Anchorage,AK
Summary
Accomplished Clinical Operations Manager with a proven track record at Alaska Heart and Vascular Institute, enhancing patient care standards and streamlining operations. Expert in HIPAA compliance and adept at fostering team unity, demonstrated through successful EMR system implementations and a significant boost in staff retention. Balances rigorous protocol development with empathetic, effective communication, ensuring high-quality, patient-centered care.
Experienced with overseeing clinical operations, ensuring efficient and compliant processes. Utilizes strategic planning and team leadership to enhance operational performance. Track record of driving continuous improvement and fostering collaborative environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Alaska Heart and Vascular Institute
03.2023 - Current
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Developed key performance indicators to monitor departmental progress and identify areas for improvement.
- Led the implementation of electronic medical records systems which streamlined documentation processes while maintaining high standards of patient privacy.
- Recruited trained, and mentored new employees, fostering their professional development within the organization.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Managed daily operations of [Number]-person clinic supporting approximately [Number] patients per week.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Implemented new policies and educated staff on changes.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Charge Nurse - Emergency Department
Alaska Native Medical Center
11.2020 - 03.2023
- Coordinated continuing education opportunities for Nursing staff members, fostering professional growth and development within the team.
- Managed staffing assignments to optimize resources, ensuring appropriate nurse-to-patient ratios during peak times.
- Facilitated seamless transitions of care between the Emergency Department and other healthcare units by optimizing communication channels among medical professionals.
- Improved patient care by implementing evidence-based nursing practices in the emergency department.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Championed a positive work environment by fostering open communication, teamwork, and mutual respect among all staff members.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Upheld professional nursing standards and ethical principles when advocating for patients'' rights, respecting their autonomy, and maintaining confidentiality at all times.
House Supervisor
Alaska Native Medical Center
10.2017 - 03.2023
- Provided emergency response during shifts and when on-call.
- Monitored patient acuity levels closely, adjusting staffing assignments as needed for optimal care delivery.
- Managed nursing staff schedules to ensure optimal coverage during peak hours and reduced overtime costs.
- Coordinated staffing needs during emergency situations, ensuring adequate resources were available for patient care.
- Streamlined communication between departments for improved patient flow and satisfaction.
- Conducted regular rounds on all units to assess overall functioning of the department while addressing any issues or concerns that arose.
Clinical Shift Supervisor
Alaska Native Medical Center
10.2017 - 11.2020
- Collaborated with other leaders and executives to direct workflow and support operations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Travel Nurse
Totalmed Staffing
12.2014 - 10.2017
- Utilized strong assessment skills in identifying early warning signs of complications or deterioration in patients'' conditions, allowing for prompt interventions when necessary.
- Delivered high-quality patient care during emergency situations, remaining calm under pressure and effectively prioritizing tasks according to urgency.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Administered medications and treatment to patients and monitored responses.
- Educated patients and families about medications, treatments and lifestyle changes to better understand and manage condition.
- Improved patient outcomes through careful monitoring and thorough documentation of vital signs, medical histories, and treatment plans.
- Developed rapport with patients from diverse backgrounds while promoting trust and open communication throughout their treatment journey.
- Educated family members on proper caregiving techniques, enabling them to provide more informed support for their loved ones during recovery periods.
- Maintained excellent time management skills during periods of high patient turnover while consistently delivering compassionate and patient-centered care.
Charge Nurse
Select Specialty Hospital LTAC
05.2013 - 11.2014
- Supervised and managed daily scheduling, tasking, and administration.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
Charge Nurse
Pioneer Memorial Hospital & Health Services
05.2012 - 05.2013
- Supervised and managed daily scheduling, tasking, and administration.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Master of Science - Health Administration
Capella University
Bachelor of Science - Nursing
Capella University
03-2025
Associate of Science - Nursing
The University of South Dakota
Vermillion, SD05-2012
Bachelor of Science - Pychology
The University of South Dakota
Vermillion05-2010
Skills
- Document Management
- Protocol development
- Clinical Leadership
- Medical practice management
- HIPAA Compliance
- Effective Communication
- Patient Safety
- Managerial experience
- Emergency situational awareness
- Supervisory Experience
- Onboarding and coaching
- Developing training programs
- Team Management
- Quality Improvement
- Employee issue resolution
- Utilization review
- Recruitment and retention
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification (PALS)
- Trauma Nurse Core Course (TNCC)
- Trauma Care After Resuscitation (TCAR)
- Emergency Nurses Association
- Alaska Nurses Association
- FEMA ICS: 100, 200, 300, 400, 700, 800
Timeline
Clinical Operations Manager
Alaska Heart and Vascular Institute
03.2023 - Current
Charge Nurse - Emergency Department
Alaska Native Medical Center
11.2020 - 03.2023
House Supervisor
Alaska Native Medical Center
10.2017 - 03.2023
Clinical Shift Supervisor
Alaska Native Medical Center
10.2017 - 11.2020
Travel Nurse
Totalmed Staffing
12.2014 - 10.2017
Charge Nurse
Select Specialty Hospital LTAC
05.2013 - 11.2014
Charge Nurse
Pioneer Memorial Hospital & Health Services
05.2012 - 05.2013
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification (PALS)
- Trauma Nurse Core Course (TNCC)
- Trauma Care After Resuscitation (TCAR)
- Emergency Nurses Association
- Alaska Nurses Association
- FEMA ICS: 100, 200, 300, 400, 700, 800
Master of Science - Health Administration
Capella University
Bachelor of Science - Nursing
Capella University
Associate of Science - Nursing
The University of South Dakota
Bachelor of Science - Pychology
The University of South Dakota
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