Rebecca Juarez
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Ollie's Bargain Outlet
11.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
All Front of House
Perkins Family Restaurant
08.2021 - 12.2021
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Remembered, recited and promoted variety of menu items.
- Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
- Offered guests choice of seating and escorted to appropriate table.
- Facilitated smooth communication between patrons and management regarding any special requests or accommodations required during visits.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
Housekeeper Aide
Century Oaks Assisted Living Facility
11.2019 - 03.2021
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Aided in maintaining a pest-free environment through diligent cleaning practices and prompt reporting of any potential issues or concerns.
- Set an example for new team members by modeling appropriate behavior, work ethic, and job-specific skills, fostering a positive workplace culture.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Assisted in inventory management, ensuring all necessary supplies were available for housekeeping staff to complete their tasks effectively.
- Contributed to a welcoming atmosphere by providing friendly interactions with guests as they encountered housekeeping staff throughout the property.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Hang, cleaned and rehung draperies to maintain freshness.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided direct personal care and administrative services to clients.
Front of House Team Member
Ricos Family Restaurant
08.2019 - 03.2020
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Deli Worker
Meijer
08.2019 - 11.2019
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Housekeeper Aide
Holiday Inn Express Hotel
08.2018 - 11.2018
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Supported adherence to safety regulations by using appropriate chemicals and equipment during cleaning processes.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Contributed to a welcoming atmosphere by providing friendly interactions with guests as they encountered housekeeping staff throughout the property.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Product Knowledge
- Customer Focus
- Refund handling
- Merchandise Restocking
- Customer Relationship Management (CRM)
- Strong numeracy
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Customer Relations
- Cash Register Operation
- Employee Training
- Payment Processing
- Customer Transactions
- Training and mentoring
- Refunds and exchanges
Timeline
Customer Service Cashier
Ollie's Bargain Outlet
11.2021 - 06.2022
All Front of House
Perkins Family Restaurant
08.2021 - 12.2021
Housekeeper Aide
Century Oaks Assisted Living Facility
11.2019 - 03.2021
Front of House Team Member
Ricos Family Restaurant
08.2019 - 03.2020
Deli Worker
Meijer
08.2019 - 11.2019
Housekeeper Aide
Holiday Inn Express Hotel
08.2018 - 11.2018
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