Rebecca Junkins

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Answered product questions using knowledge of sales and store promotions.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Redeemed coupons to discount purchases.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Monitored inventory at checkout, ensuring high-demand items were always in stock.
• Enhanced customer experience by providing prompt and accurate transactions.
• Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
• Managed cash drawer and financial transactions to maintain accurate store accounts.
• Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
• Collaborated with team members to streamline checkout processes, reducing average customer wait time.
• Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
• Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
• Enhanced store security by identifying and reporting suspicious activities.
• Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
• Collaborated with team members to maintain smooth operations during peak hours.
• Trained new cashiers, enhancing team efficiency and accuracy in transactions.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

*Produced custom-designed items to suit various special occasions as per client specifications.

*Created unique marketing materials including logos and business cards for startups.

*Occasionally provided blank apparel and substrates as needed for customer convenience.

*Coordinated promotional events to attract local customers and support small businesses.

*Continuously tracked new crafting interests to open new ideas to the public and increase customer satisfaction.

• Developed creative design for print materials, brochures, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Conceptualized creative designs for print materials, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.