Rebecca Kaletta
Farmington,MN
Summary
Thomson Reuters professional with 8+ years of internal experience in production planning, publication production, print scheduling, and cross-functional collaboration. Experienced SAP user with hands-on monitoring of production tasks and delivery timelines across State Contracted and Authored Custom Publications, Pocket Parts, Recomps, Interim and Legislative Service Pamphlets, Covers, Shipping Inserts, and eBooks. Subject matter expert with institutional knowledge of TR systems, workflows, and culture, and a proven record of driving process improvements, mentoring colleagues, and delivering results with a strong customer-first mindset.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Content Specialist
Thomson Reuters
Eagan, MN
11.2017 - Current
- Use SAP to monitor production tasks and delivery timelines across a broad group of products, including Pocket Parts, Interim and Legislative Service Pamphlets, Custom Publications, Recomps, and state contracted bound volumes, ensuring all publications are delivered to manufacturing on time and that production tasks for each publication are on track for completion.
- Coordinate production work for multiple content sets, including scheduling, resource planning, vendor preparation, and workflow tracking, serving as a subject matter expert and primary resource for team members across assigned workflows and adjacent content types.
- Prioritize production work based on customer impact, managing own time and responsibilities independently while contributing to fundamental resource coordination across internal and external teams.
- Monitor production timelines and deadlines across multiple concurrent projects, proactively anticipating and resolving scheduling and production issues to ensure work is completed accurately and on schedule.
- Verify work of colleagues and deliver constructive feedback, maintaining quality and consistency standards across assigned content sets and production tasks.
- Conduct training and mentor team members on assigned jurisdiction(s), workflows, tools, editorial standards, and production processes, supporting colleagues in building knowledge and skill level.
- Collaborate with Editorial, Operations, Manufacturing, Technology, Product Management, global production teams, vendors, sourcing partners, and content providers, successfully building and maintaining working relationships across regional and global Business Units.
- Innovate and implement process improvements, explaining new process changes to meet customer needs and drive production efficiencies.
- Proficiently troubleshoot and resolve production, scheduling, and content-related issues while operating independently.
- Communicate effectively with internal and external stakeholders, adapting communication style to the needs of the audience including state contacts, vendors, contractors, and global partners.
- Prepare reports on production progress, quality goals, currentness goals, and other assigned topics for management review.
- Provide input to annual and long-term planning for assigned content sets and product lines, contributing to department objectives and goals.
- Work successfully in a global team environment with virtual teams, off-site partners, vendors, and sourcing groups, building knowledge of work in other regions and content types.
- AI Experimentation Team member, PIT Crew member representing the Pending team, Smartsheet team member, and Codes Datacap acquisition team member.
Sole Proprietor
Laughs a Lot Child Care
Farmington, MN
08.2008 - 07.2017
Administrative Assistant / Call Center Manager / Customer Service Manager / Operations Assistant Manager
DirecTel Corporation
Edina, MN
06.1992 - 08.2008
Administrative Support / Computer Clerk
Soderholm Commission Center
Maple Plain, MN
01.2003 - 01.2007
Agency Director / Administrative Assistant
Zoom Agency
Edina, MN
01.1990 - 01.1992
Education
High School - General Studies
Apple Valley High School
01-1990
Certificate - Business Management
Normandale Community College
05-2005
Certificate - Customer Relations
Normandale Community College
05-2005
Certificate - Cosmetology
Horst Education Center
01-1991
Skills
- Production Planning & Scheduling
- SAP Knowledge and Practical Experience
- Workflow & Process Management
- Resource Coordination
- Vendor & Cross-Functional Collaboration
- Quality Monitoring & Issue Resolution
- Deadline & Timeline Management
- Process Improvement & Documentation
- Reporting & Data Tracking
- Customer-Focused Production Delivery
- Microsoft Copilot
- Open Arena
- SmartSheet
- Lucid Chart
- AI Adoption & Experimentation
Accomplishments
- Improved data management for Westlaw, print products, and Codes Workbench statutes database through the Arkansas automation initiative.
- Applied Yellow Belt methodologies to identify and solve systematic process issues.
- Coordinated resources across Content Operations, Editorial, Manufacturing, and Finance departments during a high-pressure production crisis.
- Played a key role in the FL Reimagine Script Conversion Project, developing repeatable, scalable conversion script pattern that reduces ramp time for converting statutes teams and improves QA predictability.
- Maintained critical liaison relationships during high-pressure situations and demonstrated ability to work seamlessly across multiple time zones and departments.
Certification
- Lean Six Sigma White Belt
- Lean Six Sigma Yellow Belt
- Business Management
Timeline
Senior Content Specialist
Thomson Reuters
11.2017 - Current
Sole Proprietor
Laughs a Lot Child Care
08.2008 - 07.2017
Administrative Support / Computer Clerk
Soderholm Commission Center
01.2003 - 01.2007
Administrative Assistant / Call Center Manager / Customer Service Manager / Operations Assistant Manager
DirecTel Corporation
06.1992 - 08.2008
Agency Director / Administrative Assistant
Zoom Agency
01.1990 - 01.1992
Certificate - Business Management
Normandale Community College
Certificate - Customer Relations
Normandale Community College
High School - General Studies
Apple Valley High School
Certificate - Cosmetology
Horst Education Center
Training & Professional Development
- Microsoft Expert Copilot Training
- Lucid Chart Training using AI
- Microsoft Power Automate Essential Training
- AI Project Leadership Conference
- Python Coding Training
- White and Yellow Belt Training
- Thomson Reuters Mandatory Training & Compliance Requirements