Summary
Overview
Work History
Education
Skills
Timeline
Intern

Rebecca Kasner

Phoenix,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Manager Product Store

Plexus Worldwide
08.2013 - 07.2023
  • Communicated and Thrived effectively with team members to deliver updates on deadlines.
  • Thrived in fast-paced, highly-adept team to prioritize product features and build product roadmap.
  • Maintained positive vendor relations to build strong partnerships.
  • Assessed costs and estimated production capabilities to evaluate economic viability.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Monitored market trends and competitor performance to update promotional strategies.

Lead- Jewel Customer Service Representative

Plexus Worldwide
08.2013 - 07.2023
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Responded to customer calls and emails to answer questions about products and services.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Lead - Customer Service

Cigna Home Delivery Pharmacy
03.2010 - 04.2013
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reviewed associate performance to identify training needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Arts - Film Production

The Art Institute of Phoenix
Phoenix, AZ

Associate of Science - Business

Yavapai College
Prescott, AZ

Skills

  • Salary Data
  • Expense Reduction
  • Customer Consultations
  • Staff Management
  • Managing Production Logistics
  • Vendor Management
  • Customer Needs Assessments
  • Microsoft Excel
  • Customer Service
  • Progress Monitoring
  • Managing Production Teams
  • Cost Forecasting
  • SAP ERP
  • CSS, HTML

Timeline

Manager Product Store

Plexus Worldwide
08.2013 - 07.2023

Lead- Jewel Customer Service Representative

Plexus Worldwide
08.2013 - 07.2023

Lead - Customer Service

Cigna Home Delivery Pharmacy
03.2010 - 04.2013

Bachelor of Arts - Film Production

The Art Institute of Phoenix

Associate of Science - Business

Yavapai College

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Rebecca Kasner