Rebecca Katragadda
Baton Rouge,USA
Summary
Results-driven RPA Fraud BOT Manager having a total experience of 8 years 11 months in Financial Industry with a proven track record in leading automation initiatives and managing fraud prevention processes. Adept at streamlining processes, managing risk, and ensuring regulatory compliance through innovative solutions and meticulous oversight. Proven ability to enhance operational efficiency, drive process improvements, and deliver high-quality outcomes through effective leadership and strategic problem-solving. Visa Status: Permanent Resident
Overview
9
9
years of professional experience
Work History
RPA Fraud BOT Analyst
HSBC HDPI Private Limited
03.2023 - 10.2024
- Being Single point of contact for business and stake holders for all automation activities to streamline the process within App Scams
- Creating change requests and process improvements on JIRA and tracking for closure
- Creating of Process definition documentation, sharing test cases for SIT testing and performing end user testing as a check to ensure all change requests are implemented
- Coordinate with RPA developers, Stake holders and Business for seeking approvals and participate in Change impact analysis, perform Risk analysis to monitor and mitigate if there are any possible risks of financial loss, Reputational risk, Legal Risk and Model Risk
- Having hands on experience on Blue Prism Application for initiating and deploying of BOTS to work on relevant processes
- Handling Robotic Process Automation BOTs business and system exceptions and identifying any risks or losses and report it to stake holders
- Allocate cases which need manual intervention to staff and ensure all volumes are closed within SLA
- Handle escalation emails for cases with errors by getting them remediated with at most propriety and reporting the same on feedback tool for the staff who have performed errors
Fraud Investigation Analyst
HSBC HDPI Private Limited
07.2021 - 03.2023
- Accurately analyse and report accounts presented for common characteristics that may lead to a scam or fraud
- Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks
- Ensuring to take all the necessary actions on the customer’s account based on the nature of the allegation received
- Identify and create an Unusual Activity Report (UAR) or Suspicious Activity Report (SAR) and notify through Financial Crime Reporting to mitigate financial crime and provide indication of involved parties, accounts or transactions that need to be looked more closely
- Having hands on experience of tagging payments, raising alerts for fraud or scam payments on SAS, Feed Zai and sending scam and fraud allegations to beneficiary banks on SSI (UK Finance Portal)
- Providing Process walkthroughs and training new hires on various queues within the process
- Providing refresher sessions to current staff on process and procedural updates
Assistant Manager – Quality and training (Personal, Auto and Mortgage Loans – ICICI Banking services)
Wipro Limited
02.2020 - 07.2021
- Develop in-house standards to address process gaps and fix process issues with adherence to the risk and compliance guidelines
- Review audit results derived from internal audits and surveys shared by client to pinpoint service gaps
- Perform Root Cause Analysis for the gaps using RCA and CAPA to identify and prevented these issues from reoccurring
- Facilitate communication among cross-functional and central teams and provide training sessions to staffs
- Conduct one-on-one feedback and error briefings
- Using Kaizen technique to monitor staff that are under performing and helping them come up the learning curve
- Implement new solutions and lead with fresh ideas like automating the data entry process which has reduced the number of errors caused by manual entry
- Identify training requirements and create a monthly training calendar and conduct trainee certifications
- Sharing monthly updates to clients and attending quality review sessions, providing at most attention to detail to client needs and ensuring they are met in the specified timelines
- Disseminate product/process updates and document briefings
- Handle extra responsibilities as assigned
Senior Analyst – Internal Audits
Synchrony Financial
10.2015 - 02.2020
- Conduct bi weekly sampling, investigation, change control testing to ensure every customer solution has been in accordance with TILA, FCRA, AML acts and share surveillance report
- Share customer’s delinquency removal requests with credit bureaus – Equifax, Experian and TransUnion to seek assistance and help customers regain the credit scores
- Liaise with Operation Manager and respective Stake Holders to calibrate on Critical to Compliance misses
- Ideate and prepare an action plan for staff who have got these misses to ensure there will be no reoccurrence
- Proactively preventing inherent risk, control risk and detection risk
- Create process for Early warning reports, compliance and review reporting analytics from the audit data
- Perform Root Cause Analysis and suggest improvement to ensure compliant process
- Review and provide Feedback on Preventive/Detective Control Report for close looping of CTC Misses
Education
Bachelor of Science - Computer Science Engineering
Osmania University
Hyderabad, India12.2016
Skills
- Microsoft Office
- JIRA
- SAS
- Feed Zai
- Support Central
- Blue Prism
- Designing workflows and defined documentation
- Analytical thinking
- Risk assessment
- Report generation
- Problem solving
- Process improvement
- Decision making
- Project management
- Presentation skills
Accomplishments
- Awarded as Star of the Quarter for successful deployment of change requests within stipulated timelines at HSBC HDPI, India.
- Recognized by Head of Fraud Operations portfolio, UK for sharing an idea of utilizing an existing BOT of performing Customer Care Needs marker deletion at HSBC HDPI, India.
- Awarded as Super star of the Quarter for two consecutive quarters for exceeding the expectations set in training and supporting new hires during their learning period at HSBC HDPI.
- Recognized by the Delivery Manager for showing significant improvement in staff quality metrics at Wipro Limited, India.
- Recognized for maintaining good sigma with the aligned team and assisting in Personal Development - Time Management, Feedback and Felicitation skills and Leader as a coach at Wipro Limited, India.
- Recognized as per Best Performer of the Quarter at Synchrony Financial, India.
- Rewarded for identifying process gap and sharing ideas to mitigate at Synchrony Financial, India.
- Recognized by Business Leaders for helping drive initiatives at the business level to engage the professional band level.
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional
Timeline
RPA Fraud BOT Analyst
HSBC HDPI Private Limited
03.2023 - 10.2024
Fraud Investigation Analyst
HSBC HDPI Private Limited
07.2021 - 03.2023
Assistant Manager – Quality and training (Personal, Auto and Mortgage Loans – ICICI Banking services)
Wipro Limited
02.2020 - 07.2021
Senior Analyst – Internal Audits
Synchrony Financial
10.2015 - 02.2020
Bachelor of Science - Computer Science Engineering
Osmania University
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