Rebecca Kautzman
Lake Crystal,MN
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
19
years of professional experience
Work History
Swine Research Barn Manager
SVC Research
St Peter, MN
09.2013 - 03.2022
- Promoted exceptional customer service, work ethic and create positive environment for employees and clients.
- Supervised staff of 5 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised and performed human resource management functions for 5 subordinates.
- Trained and supervised numerous barn workers in animal care procedures, maintenance duties and safety precautions.
- Evaluated financial reports to verify efficient budgeting.
- Created and maintained medical records of histories, required shots and immunizations for pigs using Excel, Word and Google Docs.
- Developed and executed protocols in feeding, housing, environment and sanitation to prevent spreading of disease.
- Created and distributed marketing materials and emails.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed receiving and selling logistics.
- Projected out the rate of pigs' weight gain to plan for sales.
- Scheduled veterinary visits.
- Performed vaccinations and other wellness needs to maintain up-to-date records.
- Studied weight, feed, health, genetics and environment conditions to determine feed formulas, food rations.
- Monitored overall health and well-being of 20,000 pigs, paying attention to signs of concern.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, resolved issues and escalated those that required further assistance.
- Identified and communicated clients needs to supply chain capacity and veterinary team.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Encouraged employees to present positive, exemplary image to clients.
- Established team priorities, maintained schedules and monitored performance.
- Conducted risk evaluations and assisted with regulatory inspections.
- Implemented improvement initiatives within department.
- Opened and closed barns and monitored shift changes to uphold successful operations strategies and maximize success.
- Worked with senior-level personnel working in marketing and sales capacities.
- Provided management oversight and operational control of all research trials.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve client concerns and promote loyalty.
- Worked flexible hours across night, weekend and holiday shifts
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed team communications and information for meetings
Insurance Agent
Goetsch Insurance
Gaylord, MN
06.2011 - 05.2013
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Bank Teller
Citizens Independent Bank
Hopkins, MN
09.2002 - 04.2011
- Assisted customers with setting up/opening new accounts or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with compromised debit cards and issued new credentials.
- Managed the vault.
- Ordered and shipped to and from the Federal Reserve.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Handled counterfeit money.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
Generals
University of Jamestown
Jamestown, ND 05.2001 -
Certified Veterinary Technician
Minnesota School of Business
Plymouth, MN 05.2001 -
Insurance Agent - Insurance Agent
Kaplan Career Institute
Minneapolis, MN 02.2012 - 03.2012
Skills
Relationship building and management
Transaction processing
Customer relationship development
Excellent time management skills
Cheerful
Positive
Ledger and balance sheet competency
Cash Handling
Cash counting
Currency packaging
Deposit and withdrawal management
Spanish speaking (a little and would love to learn more)
Staff Management
Punctual, dependable and great work ethic
Good communication skills
Timeline
Swine Research Barn Manager
SVC Research
09.2013 - 03.2022
Insurance Agent - Insurance Agent
Kaplan Career Institute
02.2012 - 03.2012
Insurance Agent
Goetsch Insurance
06.2011 - 05.2013
Bank Teller
Citizens Independent Bank
09.2002 - 04.2011
Generals
University of Jamestown
05.2001 -
Certified Veterinary Technician
Minnesota School of Business
05.2001 -