Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Kelley

Panama City Beach,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proven strengths in building and maintaining relationships with owners and working with them to meet their needs in a way that is positive for the owner and the company.

Overview

4
4
years of professional experience

Work History

Client Success Manager

Resort Collection
Panama City Beach, Florida
09.2021 - Current
  • Evaluated owner problems, implemented resolutions and followed up with owners to manage additional problems and maintain satisfaction.
  • Reached out to owners regarding unit conditions and recommended upgrades, provided quotes, and communicated issues with their unit.
  • Maintained high level of understanding regarding market trends, nightly rates, and booking trends depending on time of year.
  • Worked closely with Property Managers and other departments to ensure owner units are being taken care of and are ready when they arrive.
  • Analyzed owner statements to make sure they were receiving proper revenue and were charged properly for work orders.

Owner Reservations

Resort Collection
Panama City Beach, Florida
04.2019 - 09.2021
  • Cultivated relationships with owners at all Resort Collection properties by assisting them with booking reservations for themselves and their guests.
  • Created rate sheets for owners so they were familiar with nightly rate being charged by Resort Collection.
  • Assisted owners with accessing their online portal and troubleshooting.
  • Provided assistance with booking owner referral reservations.
  • Answered incoming phone calls and developed friendly rapport with owners while answering questions, making recommendations and providing them with support that they needed.

Reservation Agent

Resort Collection
Panama City Beach, FL
09.2018 - 04.2019
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Maintained awareness of types of rooms available in different resort locations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Liberal Arts And General Studies

Azusa Pacific University
Azusa, California

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team-building
  • Excellent Communication
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Good Telephone Etiquette
  • Decision-Making
  • Active Listening

Timeline

Client Success Manager

Resort Collection
09.2021 - Current

Owner Reservations

Resort Collection
04.2019 - 09.2021

Reservation Agent

Resort Collection
09.2018 - 04.2019

No Degree - Liberal Arts And General Studies

Azusa Pacific University

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Rebecca Kelley