Rebecca Kelly
Marlton,NJ
Summary
Knowledgeable receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities. Efficiency-driven professional bringing several years of experience in offices supporting staff and enhancing processes. Excellent communication and prioritization skills with expertise in keeping files organized and workflow optimized. Quick learner proficient in the latest software.
Overview
19
19
years of professional experience
Work History
Front Office Receptionist
MJ Kelly Electric
Moorestown, NJ
07.2019 - 11.2024
- Drafted professional business documents, spreadsheets, and correspondence.
- Updated employee contact list regularly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed basic bookkeeping and document filing.
- Scheduled and confirmed appointments for clients and staff.
- Handled incoming and outgoing mail and packages.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors warmly and directed them to correct personnel or office.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Managed company calendar and scheduled events.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Compiled and prepared reports and documents as requested.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained a clean and organized reception area to uphold company image.
- Input customer data into reservation systems and updated to reflect room changes.
Assistant Teacher
The Learning Experience
Westhampton, NJ
05.2017 - 08.2017
- Planned age-appropriate activities that encouraged physical, cognitive, social-emotional growth in infants.
- Taught children foundational skills in colors, shapes and letters.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Observed children to record development.
- Observed behavioral issues to alert parents or guardians.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Observed infants' development and documented milestones using appropriate assessment tools.
- Engaged with children on individual basis to build positive, trusting relationships.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Live-Out Nanny
Karen
Cinnaminson, NJ
02.2008 - 02.2016
- Regulated children's schedules to balance rest, learning and play.
- Took children on educational outings such as trips to museums or parks.
- Maintained an orderly and clean environment for the children.
- Prepared nutritious meals and snacks for the children.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Participated in professional development opportunities related to early childhood education.
- Maintained confidentiality and privacy of all family matters and information.
- Participated in hands-on learning activities with children incorporating art.
- Provided direct-care services for children of varying ages.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Attended parent-teacher conferences on behalf of families if needed.
- Read stories to help foster language skills and imagination development.
- Managed logistics of children's daily life, including transportation to and from activities.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Traveled with family to help with vacation activities and childcare.
- Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Led hands-on activities consistent with child's interests and skills.
- Administered medication when necessary per instructions from parents and guardians.
- Interacted positively with children to promote mental and emotional development.
- Tutored children in multiple school subjects to boost educational performance.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Provided safe transportation to and from activities and events.
- Arranged appointments for medical checkups as required by parents and guardians.
- Assisted children with completing homework and special assignments to improve academic performance.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Adapted care and activities to meet the needs of children with special requirements.
- Provided a safe and nurturing environment for children in my care.
Medical Receptionist
Dr Frank Pettenilli
Mount Laurel, NJ
02.2006 - 03.2008
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Greeted and checked in patients, updating patient information in computer system.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Entered insurance, demographics and health history into patient database.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Things to Remember
Cashier Customer Service
Moorestown, NJ
11.2006 - 01.2007
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
Cashier
ShopRite
Delran, NJ
08.2006 - 10.2006
- Scanned items and checked pricing on cash register for accuracy.
- Verified customer age requirement for alcohol or tobacco purchases.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Associate of arts and science
Rowan College At Burlington County
Pemberton, NJ05-2012
Skills
- Record preparation
- Multi-line telephone skills
- Mail coordination
- Verbal and written communication
- Business operations
- Time management
- File organization
- Service-oriented mindset
- Effective planning
- Hospitality services
- Listening skills
- Organization skills
- File management
- Telephone skills
- Word processing
- Document control
- Appointment scheduling
References
References available upon request.
Timeline
Front Office Receptionist
MJ Kelly Electric
07.2019 - 11.2024
Assistant Teacher
The Learning Experience
05.2017 - 08.2017
Live-Out Nanny
Karen
02.2008 - 02.2016
Things to Remember
Cashier Customer Service
11.2006 - 01.2007
Cashier
ShopRite
08.2006 - 10.2006
Medical Receptionist
Dr Frank Pettenilli
02.2006 - 03.2008
Associate of arts and science
Rowan College At Burlington County
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