Rebecca Kenitzki

• Escalated unresolved disputes to higher-level personnel when necessary.
• Conducted detailed investigations into customer complaints to identify root causes and develop appropriate resolutions.
• Reviewed calls and suggested methods for improving service.
• Maintained accurate records of all activities related to dispute resolution.

Handled account reviews and escalations, contributing to high-quality service at Enterprise Holdings.
Coordinated vehicle inventory and managed fleet logistics efficiently.
Implemented effective customer service follow-ups to promote client loyalty and satisfaction.

Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company’s senior director.
Properly routed agreements, contracts and invoices through the signature process.
Received and screened a high volume of internal and external communications, including email and mail.