Hardworking & ambitious employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Greet customers and answer any questions they have about the store's products and services. Operation of the POS register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Scan items and checked pricing on cash register for accuracy. Verify that customers are of legal age to purchase alcohol or tobacco products. Maintain a clean and orderly checkout areas by sanitizing register belts. Offer customers carry-out service at completion of transaction.
Observe machine operations to detect any problems or defects in the finished product. Collaborate with other departments when necessary for successful completion of projects. Documented daily production data and submitted accurate time logs to keep management up-to-date. Completed written reports of problems and necessary repairs to forward to management and maintenance personnel. Ensure that safety guidelines are followed at all times while operating machinery. Volunteered on the safety and medical team to ensure all persons leave the same way as they entered the work place.
Managed a team of 10-12 associates, along with organizing a daily list of departures to ensure all trucks left at the correct times with all packages accounted for. Maintained an exceeded daily goals & rates of my department by continuously communicating with my team & senior ops management with any arising barriers and coming up with possible solutions. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Enforced company policies and procedures to strengthen operational standards across departments. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Analyzed existing processes for effectiveness as needed to enhance overall productivity levels. Built and maintained loyal, long-term vendor & customer relationships. Prepared staff work schedules and assigned team members to specific duties. Provided leadership, insight and mentoring to all employees to supply knowledge of various company programs. Monitored financial performance and identified areas for improvement in cost savings and revenue generation.