Rebecca Kienke-Kenney
Nephi,UT
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Nebo Queen
Nephi, UT
08.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Caregiver
Homewatch Care Givers Of Layton
Layton, UT
07.2017 - 03.2020
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conferred with supervisor to discuss patient condition and medical care.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Banquet Waitress
Courtyard By Marriott Ogden
Ogden, UT
11.2008 - 09.2010
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged linens and table settings according to seating plan and event theme.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Provided friendly, courteous service to create memorable moments for guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Cleared dishes and glassware quickly following each course.
- Monitored dietary restrictions and served guests with special needs.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed food resources, memorized orders and coordinated customer service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Maintained flexible work schedule to meet event needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Returned reusable goods and serving equipment for inventory and restock.
Janitorial Staff Member
Kwik Kar Complete Auto Care
Layton, UT
06.1998 - 09.1998
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Moved furniture for cleaning and set up for special events.
- Checked in and stocked inventory throughout facility.
- Operated compactors and balers to discard cardboard boxes and trash.
- Completed routine floor stripping, sealing and finishing.
- Collected, sorted and transported recyclable materials.
- Kept building spaces premises clean inside and outside.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Sorter
Internal Revenue Service, IRS
Ogden, UT
03.1998 - 06.1998
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Opened incoming packages to sort according to sizes, batch numbers and types.
- Monitored machines to automatically measure, organize or inspect products, halting conveyors to make equipment calibrations as necessary.
- Received incoming shipments and compared shipments to associated documents to verify accuracy of orders.
Education
High School Diploma -
Washington High School
Ogden06.1998
Skills
- Food Safety Standards
- Covid Symptom Screening
- Dining Room Cleaning and Upkeep
- High Energy and Stamina
- Cool Under Pressure
- Menu Memorization and Presentation
- High Volume Dining
- Customer Service and Rapport
- Transactions and Cash Handling
- Staff Training
- Special Requests and Substitutions
- Verbal and Written Communication
- Sales expertise
- Stocking and replenishing
- Menu memorization
- Order accuracy
- Point of sale operation
- To-go order preparation
- Order delivery practices
- Hospitality service expertise
- Food sales and promotion
- High-volume dining
- Food station setup
- Cash Handling
- Food spoilage prevention
- Food running
- Food preparation and safety
- Performance improvement
Timeline
Server
Nebo Queen
08.2021 - Current
Caregiver
Homewatch Care Givers Of Layton
07.2017 - 03.2020
Banquet Waitress
Courtyard By Marriott Ogden
11.2008 - 09.2010
Janitorial Staff Member
Kwik Kar Complete Auto Care
06.1998 - 09.1998
Sorter
Internal Revenue Service, IRS
03.1998 - 06.1998
High School Diploma -
Washington High School
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