Rebecca Kinser
Anne
Graham,TX
Summary
Motivated District Manager experienced with multi-unit supervision of 8 locations focusing on personal loans, sales and taxes. Skilled at making the sale, and closing the deal successfully. Proven to recruit, train and retain talented individuals, focused on surpassing goals and changing the status quo.
Overview
10
10
years of professional experience
Work History
District Manager
Western Shamrock Corporation
San Angelo, TX
02.2015 - Current
- Initiated customer service consultations with customers by questioning to learn customer needs and preferences.
- Recruited and developed employees
- Maintained store equipment, printers and fax machines.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Delegated daily tasks to 20+ employees to provide development opportunities.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Generated contact and supervision reports to monitor quality assurance.
- Built positive and productive relationships with store and field leadership.
- Generated financial and operational reports to assist management with business strategy.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Supervised locations to enforce high-quality standards of operation.
- Modeled strong negotiation skills to help team members close tough deals clients.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Modeled best practices for sales and customer service.
Assistant Manager
First Finance
Cleburne, TX
09.2012 - 02.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Pre-nursing -
Suffolk County Community College
Brentwood, NYCertified Medication Aide -
Hill College
Cleburne, TX 05.2001 -
Skills
Business administration
Staff training and development
Budgeting
Sales and marketing
Complaint resolution
Strategic planning
Staffing and scheduling
Change Management
Staff Management
Analytical and Critical Thinking
Teamwork and Collaboration
Staff recruiting
Leadership skills
Time Management
Outside Collection Work
Cold Calling
Multi Unit Supervision
Negotiation
Creative merchandising
Timeline
District Manager
Western Shamrock Corporation
02.2015 - Current
Assistant Manager
First Finance
09.2012 - 02.2015
Certified Medication Aide -
Hill College
05.2001 -
Pre-nursing -
Suffolk County Community College