Rebecca Klesel
Jarrell
Summary
Operating partner with proven track record in driving business growth and operational excellence. Skilled in strategic planning, financial management, and optimizing processes. Strong focus on team collaboration and delivering measurable results. Adaptable leader known for reliability and effective problem-solving in dynamic environments.
Overview
15
15
years of professional experience
Work History
Operating Partner
Whataburger
06.2011 - Current
- Oversaw operational workflows to enhance efficiency and streamline processes across multiple locations.
- Implemented training programs for staff to improve service quality and operational consistency.
- Analyzed sales data to inform strategic decisions and optimize inventory management practices.
- Collaborated with cross-functional teams to develop initiatives that improved customer satisfaction ratings.
- Managed vendor relationships to ensure timely delivery of supplies, reducing operational disruptions.
- Led performance reviews and coaching sessions to foster employee development and retention strategies.
- Spearheaded cost-reduction initiatives that resulted in significant savings while maintaining product quality standards.
- Set and implemented promotional strategies to drive business growth.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Expanded company''s market share by identifying new business opportunities and forging strategic partnerships.
- Recruited and hired qualified candidates to fill vacancies.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Determined appropriate financial goals and administered budgets to control expenses.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Leander High School
Leander, TxSkills
- Coaching development
- Team development
- Organizational development
- Performance improvement
- Compliance
- Financial control management
- Customer relationship building
- Effective conflict resolution
- Recruitment and hiring
- Efficiency enhancement
- Marketing
- Talent recruitment
- Expense control
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Skilled in prioritizing concurrent responsibilities
- Dependable performance
- Excellent communication
- Strong organizational abilities
- Collaborative team management
- Effective listening
Accomplishments
- Supervised team of 70-80 staff members.
- Achieved 7 sales records starting from $65,000 /weekly sales to $97,000 through consistent people/team development.
- Achieved an award for lowest amount of customer complaints in Austin Region Whataburger Q3 by introducing Hospitality training.
- Recruited/trained 5 successful new leaders within one year.
- Won "OP of the quarter" in 2022 for remaining consistently driven within the unit. Increased staffing from -25 to maintaining +5 TM's per $1000 in sales/weekly.
Languages
English
Full Professional
Timeline
Operating Partner
Whataburger
06.2011 - Current
High School Diploma -
Leander High School